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Compensation amount

We have recently got back from our usual holiday, hiring a mobile home on a camp site in France. We are regular customers with the company and have always been happy. This year, the hot water wouldn't work for 6 of our 14 days. The couriers, although very helpful, couldn't fix it themselves and had to wait for the maintenance team to replace the whole boiler. In the meantime, we had to queue at a wash block. We paid for a mobile home, rather than a cheaper tent, so we could have showers and do the washing up in the privacy of our own unit. The couriers gave us a compensation claim form and I have sent that off, but I have no idea how much is a reasonable sum to expect. The holiday cost us £2200. Does anyone have an idea, please?

Comments

  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The difference between the mobile home and the tent price perhaps.
    Posts are not advice and must not be relied upon.
  • HXDave
    HXDave Posts: 951 Forumite
    could you not boli cold water to make it warm, and then wash with that?

    Basically, i would be suprised if you were offered anything more than a token gesture, such as £20 / £30.

    HXDave
    [FONT=&quot]I used to be a Travel Agent [/FONT]
    Used to be a travel agent for 23 Years, but now out of the industry. However I will help with what i can.
  • spiro
    spiro Posts: 6,405 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    richardw wrote: »
    The difference between the mobile home and the tent price perhaps.
    I would say a percentage of this given that there are various benefits to a mobile home over a tent and washing is only one of them.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • Thank you to everyone who replied to my post. I have clicked the "thanks" button for you. We are receiving a cheque for £175 which I think is quite reasonable. We WILL be using the same company next year!
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