PC World Refunds and Exchanges

Jakg

NoSatisfaction wrote: »

Buy another one from PC World on line. Return the open one under the 7 day DSR policy and take the new sealed one back to the store.

PC World don't take opened products back.

shaun_from_Africa wrote: »

All the store or online department would have to do is to check the serial number of the computer being returned and they would see that it was not the one that they sold.

The serial numbers aren't recorded.

Next time you pick up a product (in any store), grab two and compare the barcodes - they'll be exactly the same.

ProdigalScouser

I had a run-in with PC World a little while back. I bought a printer that suddenly developed a fault, despite hardly being used. I googled the model number and discovered that it was a known fault with the printer. So back to PC World it went (I only bought it from the place because they had the printer I wanted on sale, so it was cheaper than anywhere else at that point).

Long story short, the "Techguy" said I'd broken it myself and I could pay to have it repaired and that was it. He refused to google it, saying something like "well you could have pout the information on the internets before you came down here", I strongly suspect he would have struggled to google it anyway, he had the same amount of IT knowledge as my 5 month old. Had a huge row with the manager, who litterally refused to listen to what I said - everytime I started to talk, he would talk over me.

I decided to leave before I did something criminal (I was that annoyed).

Went to a PC World a couple of miles away. Explained what had gone wrong to the Techguy there, who said "Oh yeah, we don't sell these anymore, there was a fault with them", googled what the problem was to see if it was easy to solve and then gave me a refund. I took his name, rang the store the next day and told the manager what fantastic service he had given.

Tazz360

All the first guy had to do was google it, it would have shown what date the error was posted, I'm sure it wasn't made a couple of hours before you went down to the store.

It seems that quite a few of the 'Managers' have very little training, the 'Manager' that dealt with me kept butting in everytime I was speaking, with remarks like "So the device is working!?" and "I'll test the device on one of our machines to prove the device is working".

I know the job is mundane and they will get people coming in with all sorts of odd queries, but there really is no need to treat the paying customer like a piece of dirt.. I know it may sound immature, but if he had spoken to me like that in the street then I would have bopped him one.

Lemon_Labs

Tazz360 wrote: »

CoolHotCold.. I admit that I have been stung by PC World in the past, I didn't have a clue about computers when I first purchased a desktop from there.

I wanted the desktop, printer, digital camera and all the accessories.. it came to £2,350 all in all, it wouldn't even cost £1000 if I had gone there now.

They seem to feed off the people who are not techo-savvy, I went in there last year to buy a £499 laptop and nothing else, the salesman kept bugging me to buy norton security, their extended warranty and some other crap, I told them that I would be installing my own security and malware, spyware programs and if the laptop played up, I would fix it or if it was beyond my repair I would get the local shop to sort it out.. He spoke to me like I didn't know what I was talking about and even got his manager to come and talk to me, it felt like they were wary of me just walking in there with £500 in my hand and wanting to buy the lappy with no warranty, finally they sold it to me and I walked out very grumpy.

If you hadn't noticed already, I hate PC World and will never shop there again, just seems like they employ people who have very basic knowledge of computers and aren't very well up on customer service.

That's not the same in every store so don't tar us with the same brush. I am a Cisco systems engineer that works with several people that either have or are studing for BSc Hons. in computer science and before I got made redudent I used to work fitting networks for blue chip companies in the UK and my other fellow co-workers are very clued up on the tech that we sell. We hold our own training sessions to teach each other on our products to share knowledge.

A lot of people say to me that they don't need Norton etc. But that was the only antivirus we would use in my previous role, it was software called Norton Endpoint and proved to be the most robust best performing AV on the market with the best detection rates and the smallest footprint out of any AV solution, it's alarming that people still get sucked in to using AVG or 3 or more malware applications that just take up system memory and have poor detection when the smartest thing to do is to use is a system that roles everything in to one, firewall, AV, anti-spy, ID protection etc.

As for Whatever Happens. Again a lot of people say that they have some who can sort out their PC problems but if you think that cover for a base unit can be as little as £5 p/m which is £120 over 24 months which I could pretty much guarantee that NO PC shop could ever provide the type of support we offer for that price. For a local PC shop to come out to you they would charge around £30 p/h then if it's a faulty hard drive you need to replace you're gonna look at at least £100 for the parts and labour.

Sometimes these things are worth it if you do the maths and do your research.

Tazz360

Lemon_Labs wrote: »

That's not the same in every store so don't tar us with the same brush. I am a Cisco systems engineer that works with several people that either have or are studing for BSc Hons. in computer science and before I got made redudent I used to work fitting networks for blue chip companies in the UK and my other fellow co-workers are very clued up on the tech that we sell. We hold our own training sessions to teach each other on our products to share knowledge.

A lot of people say to me that they don't need Norton etc. But that was the only antivirus we would use in my previous role, it was software called Norton Endpoint and proved to be the most robust best performing AV on the market with the best detection rates and the smallest footprint out of any AV solution, it's alarming that people still get sucked in to using AVG or 3 or more malware applications that just take up system memory and have poor detection when the smartest thing to do is to use is a system that roles everything in to one, firewall, AV, anti-spy, ID protection etc.

As for Whatever Happens. Again a lot of people say that they have some who can sort out their PC problems but if you think that cover for a base unit can be as little as £5 p/m which is £120 over 24 months which I could pretty much guarantee that NO PC shop could ever provide the type of support we offer for that price. For a local PC shop to come out to you they would charge around £30 p/h then if it's a faulty hard drive you need to replace you're gonna look at at least £100 for the parts and labour.

Sometimes these things are worth it if you do the maths and do your research.

I never said you were all the same, I merely stated that PC World do employ people with very limited knowledge, it's just a bonus if you're skilled, I would say I'm an intermediate user now and I laugh to myself when I listen to some of their staff telling me that I should 'buy this' because you shouldn't use 'that'.

I wouldn't say that having Avast, Zonealarm, Malwarebytes and Spybot on my system takes up that much memory and my system is still fast.

I've had bad experiences with the Techguys, I'd rather go on two certain online forums for when things go wrong, I bought a laptop from PC World and no joke, 13 months later the hard drive failed on me, with the free help advice from the forum geeks, I bought a new HDD for £50 and installed it myself.. how long you reckon it would have taken the Techguys to fix this? It took that lot 5 weeks to replace my monitor.. Well 3 weeks actually, it's just that they never bothered to contact me for the two weeks it was sitting in the store.

The local shop here are very friendly and actually listen to you without biting your head off AND they don't try to push extras on to you, I'd rather fill their pockets than the fatcat's anyday.

Zandoni

Lemon_Labs wrote: »

That's not the same in every store so don't tar us with the same brush. I am a Cisco systems engineer that works with several people that either have or are studing for BSc Hons. in computer science and before I got made redudent I used to work fitting networks for blue chip companies in the UK and my other fellow co-workers are very clued up on the tech that we sell. We hold our own training sessions to teach each other on our products to share knowledge.

A lot of people say to me that they don't need Norton etc. But that was the only antivirus we would use in my previous role, it was software called Norton Endpoint and proved to be the most robust best performing AV on the market with the best detection rates and the smallest footprint out of any AV solution, it's alarming that people still get sucked in to using AVG or 3 or more malware applications that just take up system memory and have poor detection when the smartest thing to do is to use is a system that roles everything in to one, firewall, AV, anti-spy, ID protection etc.

As for Whatever Happens. Again a lot of people say that they have some who can sort out their PC problems but if you think that cover for a base unit can be as little as £5 p/m which is £120 over 24 months which I could pretty much guarantee that NO PC shop could ever provide the type of support we offer for that price. For a local PC shop to come out to you they would charge around £30 p/h then if it's a faulty hard drive you need to replace you're gonna look at at least £100 for the parts and labour.

Sometimes these things are worth it if you do the maths and do your research.

Sorry you haven't convinced me, you must be the exception.

I'd never touch Norton myself, although I believe it has improved over the last few years.

CoolHotCold

Zandoni, while Norton was the biggest pile of rubbish 3 to 4 years ago, it is now by far one of the best AV's out there, Kaspersky and Norton are the only one's I'd recommend.