advice if buying an online kitchen

pmcx9

I saw this on another site and thought it may be of interest to moneysavers........


I speak with a very bias opinion as I am the co director of a Kitchen distribution company along with my parents based in East Anglia. We supply trade accounts that sell kitchens to the public through showrooms and also property developers and builders. It is only possible to compile your order online if you have a basic knowledge of measurements and layout and already have a feel for what you want. If you need some one to hold your hand, plan and arrange the ordering of the kitchen then you need the support of a showroom.

A lot of kitchen web sites want to send their area representative to your home and a lot of people do not like the intrusion. With the correct layout and assistance you could order your kitchen online and reduce showroom, representatives cost and expenses.

We already deliver to trade accounts site, and home addresses and are now transferring the ordering system onto the internet. We understand that the industry has a bad name and that customer services in big companies do not care. It is my personal opinion that it is because they are simply employees that want to have as little hassle in their working day as possible, and 80% of the time they take a call they will only get bad vibes and abuse – so they leave it ringing.

We have been a showroom for 23 years and a distributor for 10 years and I cringe when other suppliers give the industry a bad name. The real shame is that it is not hard to deliver a kitchen 100%. If you pre warn the customer that a single item is short they are usually fine. We are lucky as our manufacturer is very very rarely short on items and we don’t let people down.

I hope that the industries name gets better as I struggle with initial contact with new customers until they understand that we are able to satisfactorily fulfil their dream of a trouble free investment in their home. People are now starting to trust buying online and I hope that you all get what you’re all after – a kitchen worthy of your investment with no hassle. I have seen some positive comments about the industry and hope to see more in the future.

Please feel free to email in if you have any problems with kitchen companies or need advise about your kitchen order. We are that confident about or ability to please that I offer my mobile number on the site for 24hr support. Kitchens are easy to supply with a little extra effort from the supplier, and we hope you all get a trouble free order from the company you choose.

I wonder of any one has any comments or opinion about ordering online and if any one has successfully done this from any other sites ?


Andy Proctor, http://www.selffit.co.uk

welshblob

Hi Andy,
I might be looking for a kitchen in the next 6 months and was looking for more of a wholesaler to try and save some money.
As for buying online I'm generally fine with that as long as the contact details are fairly clear, I buy with a credit card to offer some protection and I confident about what I am buying. However as the price of what I'm buying increases the more wary I get. Plus there are some items that I just want to touch, feel and see before I buy. These sorts of things are clothes, car's, furniture, hi-fi's and I'm afraid kitchens. So I want the cost savings of buying on the internet and the convenience of seeing it locally before I buy .... yes I want to have my cake and eat it! But I don't think I'm the norm as large catalogue companies have existed for years and they sell most of the items in my list above.
As for the kitchen I want to see the quality of the doors, carcasses, fittings and overall look and feel. The last thing I want to do is spend x thousand pounds on something that doesn't look like you thought it did or fell apart when you started using it. So where are these showrooms you sell through ?
Cheers
Rob

pmcx9

i am not andy, i just saw his post on another forum and copied it here as i thought it may be of interest