Folders read only, unchecking box does not help. Advice please

Kerry_o'keefe

A few months ago, my daughters lap top was infected with malaware (uselessly i forget what but removed it after downloading malaware bytes just to get lap top working. In middle of uni exams). She had her back up hard drive connected when infection occurred. She has numerous folders with photos in that on both laptop and back up are now read only. Unchecking read only box and applying changes acheives nothing, read only has returned when trying to open folder. It is not just photo folders that are affected. Clicking any 'read only' folder results in an apparent empty folder. There is clearly stuff in folders as 'properties' indicates the amount of data in each folder. Had a half hearted attempt at using Windows answer but acheived very little. Any help,advice or similar experiences greatly appreciated. Prior to infection lap top was fine. With initial infection all icons 'disappeared' from desktop. Thanks again

J-Pop

Which operating system is installed on the Laptop?

stilltheone

Vista or Windows 7? Try this

Kerry_o'keefe

Operating system XP

J-Pop

stilltheone wrote: »

Vista or Windows 7? Try this

I would try that first, you could also try booting in safe mode and see if the files show then.

Kerry_o'keefe

Show files and folders already checked. Thanks though

closed

http://download.bleepingcomputer.com/grinler/unhide.exe

J-Pop

You could also run this live cd from here or try another one.

Your PC is probably still infected, it usually takes more that one spyware remover to completely remove everything.

I would run the live cd then do a full scan again in safe mode with a couple of free spyware removers out there.

waddler_8

Kerry_o'keefe wrote: »

A few months ago, my daughters lap top was infected with malaware...

...With initial infection all icons 'disappeared' from desktop.

closed wrote: »

http://download.bleepingcomputer.com/grinler/unhide.exe

^^ This.

Unless you've run a temp file cleaner (CCleaner etc) in the interim, it should help.

http://www.threatexpert.com/report.aspx?md5=d496bba779217f50bd2b64834415a030

Kerry_o'keefe

Pardon my ignorance but J-pop, what does live CD do and 'Clsed' what will hitting this link acheive? Many thanks for the quick replies - really appreciate it.

waddler_8

Click the link closed provided, save the file to your desktop and then double clcik the file and let it run.

Description of what it does here:
http://www.bleepingcomputer.com/forums/topic405109.html