primus

old_bear

does anybody know how much it would cost to cancel a primus 12 month contract after 4 months.
very disaponted should have stayed with bt.
They dont answer emails they get my bills wrong.
I dont think martin should be advertising this company as a money saving idear.
Martin is not always right.

macman

You'll have to pay the remaining 8 months on the account, i.e. 8 x your monthly fee.

bendipa

Does anyone know their address in the UK? They don't answer their switchboard and neither do they respond to emails, so it's impossible to get in touch with them. I need to communicate with them, and I don't want to get involved with Ofcom at this stage.

jhp

Primus line rental plans have at least a 12-month minimum contract length, and are all subject to a 30-day notice period.

jhp

bendipa wrote: »

Does anyone know their address in the UK? They don't answer their switchboard and neither do they respond to emails, so it's impossible to get in touch with them. I need to communicate with them, and I don't want to get involved with Ofcom at this stage.

You might find the contact details in this Press Release useful.:D

http://www.newcalltelecom.co.uk/new-call-telecom-acquires-primus-uk.html

bendipa

jhp wrote: »

You might find the contact details in this Press Release useful.:D

http://www.newcalltelecom.co.uk/new-call-telecom-acquires-primus-uk.html

Thanks. Well that's news to me, and I'm beginning to get the feeling that Primus are bad news.There's no mention of who owns them on their website let alone a contact address, which I'm fairly sure is illegal. So they are trying to hide behind this New Call Telecom company. I'll be contacting them in the near future and see what happens, if anything.

TinkleToes

bendipa wrote: »

Thanks. Well that's news to me, and I'm beginning to get the feeling that Primus are bad news.There's no mention of who owns them on their website let alone a contact address, which I'm fairly sure is illegal. So they are trying to hide behind this New Call Telecom company. I'll be contacting them in the near future and see what happens, if anything.

Wish I'd read your comments last week, I'm waiting for Primus to install Phone/Broadband now already a week overdue, tried calling customer services but gave up after being 'on-hold' for 63 minutes!