Dangerous Tesco roulette.

thisisjimmi

Hi!
About two weeks ago we received a portable roulette set bought in Tesco as a present from our friend. A moment after opening the box I have cut my finger pretty badly (blood was on the floor and everything - my wife was pretty scared :-D. The edge around the roulette is so extremely sharp that you could shave with it, I am not joking!
I am writing here to gather some advice how to handle the case with Tesco. I would like this roulette set to be remove from sale, it is being sold for players 3 years and up! It is dangerous, and I want to be compensated for the injury (it still hasn't healed properly) as well.
I have made some photos in case I need to prove it.
Should I write to Tesco directly or to a different organisation? Should I CC any organization on the correspondation?
Please let me know what is the best way to handle such case?
Regards,
Jimmi

Brien17

I would contact your local trading standards office and they will be able to handle this for you and give you professional advice.

everythingblogcast

Tell the news.

thisisjimmi

Thanks!
So you think I should not contact Tesco just yet?

alwaysonthego_2

no I wouldn't, contact trading standards as the above poster says and under no circumstances let tescos have it back

everythingblogcast

Well Tesco has a duty of care when selling items, if they are unsafe then you have you contract the news so more people know about it. Under the sales of goods act that a product must be safe. Tesco broke this act and must suffer, because you suffed.

Astaroth

Personally I would simply contact Tesco.... it may well be that there was a fault with your item that has caused the sharp edge and whilst legally Tesco have a liability as the retailer if we all put our realistic hat on they are not going to check inside every single item that they sell (plus we as customers wouldnt want all the boxes to be opened and resealed when we buy something)

As to compensation.... what are you realistically expecting for a cut that doesnt require stitches? As an insurer we would most likely give you a nominal figure under £100, more likely under £50 and it would as much be a "gesture of good will" as compensation for pain, suffering and loss of amenities

mountainofdebt

everythingblogcast wrote:

Well Tesco has a duty of care when selling items, if they are unsafe then you have you contract the news so more people know about it. Under the sales of goods act that a product must be safe. Tesco broke this act and must suffer, because you suffed.

Personally I think it's this sort of attitude that makes me feel sorry for organisations.

Yes you are right Tesco does have a duty of care but at the end of the day they have to be given a chance of rectifying the situaiton themselves and put a warning out in the stores which I think would be far quicker/effective than putting this on any consumer programme or newspaper.

Kilty_2

There was that many of these produced (there is at least 10 still left in my local store) that I doubt every one is like that.

Mistakes can happen in quality control....

hollydays

Definitely contact trading standards.Let us know how you get on.

squashy

mountainofdebt wrote:

Personally I think it's this sort of attitude that makes me feel sorry for organisations.

Yes you are right Tesco does have a duty of care but at the end of the day they have to be given a chance of rectifying the situaiton themselves and put a warning out in the stores which I think would be far quicker/effective than putting this on any consumer programme or newspaper.

Yes, but if the OP just takes it back to the store to complain, the chances are he will get his refund but there is no guarantee the member of staff will raise the alarm. I wouldn't my kids getting hold of this game- it's dangerous! Whilst I agree it seem like a QC thing it is still Tesco that is stacking their sheles with them and so should ensure proper checks are carried out etc. I would definately contact trading standards who should be able to enforce a recall on them if they are deemed unsafe.