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Purchased faulty item whilst away on holiday.
chrissiewants2save
Posts: 134 Forumite
My 13yr old son purchased a pair of sunglasses from a small shop on the Cornish Coast on our last day. The first pair he picked up had a missing part of the arm but the shopkeeper got another pair out from the stock in the drawer. £19.99! I did say to him that I wouldn't spemd that but it was his own money. On the way home, to Yorkshire, he noticed 2 small chips and a crack. Unfortunately I did not examine them in the shop as he put them on straight away. I can also vouch that he had not dropped them.
What can we do? I have the phone number of the shop on the receipt. Any ideas please.
What can we do? I have the phone number of the shop on the receipt. Any ideas please.
Chrissie
:coffee:
Must save time as well as money!
:coffee:
Must save time as well as money!
0
Comments
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Tell him its a learning curve and next time he needs to check items before he leaves the shop?2014 Target;
To overpay CC by £1,000.
Overpayment to date : £310
2nd Purse Challenge:
£15.88 saved to date0 -
mountainofdebt wrote: »Tell him its a learning curve and next time he needs to check items before he leaves the shop?
Sadly I suspect this will be the case. There will be no realistic way to prove the damage occurred before you left the shop with them.0 -
chrissiewants2save wrote: »
What can we do? I have the phone number of the shop on the receipt. Any ideas please.
Just an idea....phone them?0 -
Just to clarify, he put them on and wore them, but did not notice the crack and the chips until later?
I think even if you bought these locally you would have trouble getting a refund or replacement as having worn them without noticing the damage it seems likely to be difficult to prove the damage was there at time of purchase. Possibly worth a phone call though in case shop is aware the batch was faulty.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Just to clarify, he put them on and wore them, but did not notice the crack and the chips until later?
I think even if you bought these locally you would have trouble getting a refund or replacement as having worn them without noticing the damage it seems likely to be difficult to prove the damage was there at time of purchase. Possibly worth a phone call though in case shop is aware the batch was faulty.
Not strictly correct as the SOGA puts the burden of proof on the retailer to prove that the item was not defective within the first 6 months of purchase.0
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