Vent: rubbish haircut and service with groupon

butler_helen

I'm livid and felt like a vent!

I bought a groupon voucher for £16 for the new trapeeze salon in reading. It claimed to be worth £62 and included 6 mins on the sunbed and a glass of bubbly. I turned down both these extras (naturally tanned and it was 10.30am!).

Overall the entire experience took 34 minutes - a minor miracle for blow drying thick long curly hair- it can take me 30 minutes just on the blow dry and indeed takes my usual lady 1hr+ (including cut). Anyway her next client turned up an she was obviously bored of me- saying that my hair was still damp because you are meant to leave curls to dry naturally:( well I'm now freezing cold with a wet back from my wet curls. I don't see how a professional salon can possibly expect to turn clients around in 30 minute slots- these guys are obviously overbooked.

I'm now left trying to rescue my hair in advance of a party tonight... Which I thought I was paying £16 for someone else to do.

Imagine if id wanted it straight- now i know that takes more than 30 minutes alone!

butler_helen

Just to add- I did warn them of my long thick curls. Why oh why are groupon allowing their clients to overstretch themselves?!

marywooyeah

I think many people are sick of groupon Martin had a thing in the last newsletter about it, I've had rubbish service too and won't bother again. can you ring groupon themselves and complain? see if the salon is on any review sites and leave them an accurate review.

butler_helen

marywooyeah wrote: »

I think many people are sick of groupon Martin had a thing in the last newsletter about it, I've had rubbish service too and won't bother again. can you ring groupon themselves and complain? see if the salon is on any review sites and leave them an accurate review.

Just looked up martins comments- I wholey agree with him. If I was getting a £16 haircut I'd have gone elsewhere and I bet they'd have dried it! It's a shame for the hairdressers as they are new and in a bad location so it won't be doing their custom much good.

RobertoMoir

If you google around groupon for a bit you see where companies that have signed up to the deal have had really bad problems meeting demand and how the terms of groupon essentially screw them up and force them to either 'short change' customers or go bankrupt - both are unpleasant choices, huh?

Here's one of the ones I was thinking about, posie's cafe

That's not me trying to defend the place that messed you about, just explaining why I wouldn't touch their deals myself - I think it's a bad deal for me and bad for the business offering it too.

johnnyboyrebel

Surely this is down to the salon in question not being up top scratch or overbooked. You cannot blame Groupon for this!

987654

I've used several Groupon vouchers & most of them have been good.

You often have to book ahead due to the volume they are dealing with.

My last one was a hairdressing one & has lead to me changing hairdresser as it was a great cut.