Help with a complaints Letter please

zoenewps

Hi all

I dont know if i am posting on the right bit but wasn't sure where else to put it,

I need help with writing a complaints letter to Welcome finance about how i was treated by one of their local brance managers.

basically ive been struggling to pay them due to OH losing job so I rang them to explain and did a outgoing ingoing form with someone who works there...she agreed with everything i said about costs etc fair enough..I then got a phone later to say the manager had reviewed the form and has some questions...basically he wanted to know if i could change child care as what im paying now is too expensive..asked if i could send my son to a childminder instead ...even tho we get help towards his nursery fees from tax credits and they knew this cos i told them earlier then he questioned the £40 a month i spend on clothes and shoes for my 18mth old (even tho the girl on the phone earlier said that was not alot really..!!!...i then broke down and put the phone down...they rang back and i spoke to the manager and i said how upset and angry i was how he suggested that about my son and his reply was "well ive got 4 kids and WE can't afford nursery ours go to childminder which is cheaper so i dont see why you can't look into that..!!!" He then questioned the £40 a month for my sons clothes and shoes...I explained my son was 18mths old and he grows over night and shoes from clarks aren't cheap...he then said" well I dont believe for 1 min you spend that much money a month cos ive got 4 and we dont spend no where near as much as that.." I just put the phone down...I was so mad...Can anyone help me write a letter of complaint about this bloke please?! Many Thanks

Techhead_2

What is your complaint?

Are you complaining that he shouldn't question your spending? Or the way he said it?

Incidentally, in my experience £40 per month is on the high side for an 18month old.

Have a look on the debt advice forum and try to remember that these things are about essentials and making do. For a while we bought clothes from supermarkets and second hand, we also repaired.

zoenewps

How he made me feel like a liar and the way he spoke to me....have u ever had dealings with welcome before?! When my hubby lost his job we did a budget for everything and put £40 a month to cloth...bathe ...feed basically EVERYTHING my son needed and he still made me feel like i was a liar cos he had 4 kids and didn't spend that much and he wouldn't accept that ya credits pay majority of my childcare fees and insisted he i should send him.to a childminder...if you've dealt with welcome before then u will understand how awful they are to customers

thespiderspeed

OP, I would put this on the debt-free wannabe board instead, you'll probably get better advice and help from there than the vent board.