Ripped off by Santander

ses6jwg

only the a&l premier, premier direct and santander preferred account attract underfunding fees i believe

bendix

exel1966 wrote: »

After seeing the thread title and seeing the OP was a new poster I just knew that nobody would have been ripped off even before reading the whole post !

Surprise surprise, no rip off !

This. Twice over.

Loughton_Monkey

GrayJ wrote: »

......Now to a certain extent, the fault is mine for not checking the small print and for not checking......

So what 'certain extent' is that?. Many of us would say... er... about 100%.

nikkistars

IrishGypsy wrote: »

With regards to the OP, I doubt they'll reduce it much further, the branch would require manager discretion for more than the £25 offered, so Telephone banking - or more likely complaints - may lop a bit more off

why do branch staff always advise people to ring telephone banking? The call centre staff have the same authority as branch in regards to this, it will just waist the OP time to be told the same thing, '£25 goodwill and you have to pay the rest' ..

opinions4u

nikkistars wrote: »

why do branch staff always advise people to ring telephone banking? The call centre staff have the same authority as branch in regards to this, it will just waist the OP time to be told the same thing, '£25 goodwill and you have to pay the rest' ..

From my experience it's a problem that works both ways.

Often it's a "let's shift it to somebody else's cost centre" mentality.

I prefer to deal with the customer there and then. It saves everybody time and effort.