Flight delay help needed.

poet123

malkie76 wrote: »

I hope you don't.

I appreciate that sounds extremely harsh, but all that will happen in the long term is increased ticket prices for all passengers. (Similar to current increases in car insurance). Any losses are passed onto the consumer, and a successful claim won't result in improved service from the LCC.

If you are going to try and have a relaxing short break then don't put your faith in an LCC - actually, don't trust any airline.

We can all take the moral high ground when we aren't affected. I trust that if you had a car accident tomorrow (which I hope you don't) I assume you wouldn't claim?

The attitude that you shouldn't expect a reasonable standard of service off an LCC, or indeed any carrier, merely exacerbates the lack of customer service we receive in the UK.

All companies are accountable and refusing to call then to account won't improve service either, or lead to lower prices.

poet123

malkie76 wrote: »

I hope you don't.

I appreciate that sounds extremely harsh, but all that will happen in the long term is increased ticket prices for all passengers. (Similar to current increases in car insurance). Any losses are passed onto the consumer, and a successful claim won't result in improved service from the LCC.

If you are going to try and have a relaxing short break then don't put your faith in an LCC - actually, don't trust any airline.

We can all take the moral high ground when we aren't affected. I trust that if you had a car accident tomorrow (which I hope you don't) I am right to assume you wouldn't claim?

The attitude that you shouldn't expect a reasonable standard of service off an LCC, or indeed any carrier, merely exacerbates the lack of customer service we receive in the UK.

All companies are accountable and refusing to call them to account won't improve service either, or lead to lower prices.

budgetflyer

You dont need to worry Malkie.
poet123 has absolutely no chance of winning.He should really just get on with his life instead of fighting an impossible battle.
Facts are Ryanair were 5 hours late, inconvienient, but hardly life shattering. They provided meal vouchers. They are not responsible for transportation or accommodation at the other end.
They are an airline, not a tour operator.

baza52

why not try and sue the water taxi's? Afterall, if they were running you would have got to your hotel sooner and not lost out on soo much enjoyment.

poet123

budgetflyer wrote: »

You dont need to worry Malkie.
poet123 has absolutely no chance of winning.He should really just get on with his life instead of fighting an impossible battle.
Facts are Ryanair were 5 hours late, inconvienient, but hardly life shattering. They provided meal vouchers. They are not responsible for transportation or accommodation at the other end.
They are an airline, not a tour operator.

You are not familiar then with the EU regs which state that for trips of the length we took we are entitled to 250 euro pp compensation and other things such as meals, phone calls, transportation? This is currently the subject of a challenge but I understand it is likely to be upheld. They do have a duty of care and to adhere to certain standards.

HXDave

poet123 wrote: »

You are not familiar then with the EU regs which state that for trips of the length we took we are entitled to 250 euro pp compensation and other things such as meals, phone calls, transportation? This is currently the subject of a challenge but I understand it is likely to be upheld. They do have a duty of care and to adhere to certain standards.

Poet: You refer to the 'length of trip you took'?

EU261/2006 make no reference to the 'length of your trip'. It merely states what is expected from an airline between the time you were due to depart to the time you actually arrived - PER SINGLE TRIP!.

I feel you are being very dis-illusioned here, especially in what you expect the airline to be responsible for.

As other people mention, why not sue the water taxi companies for not operating when you wanted them to operate? why not sue the hotel for charging you for a room that you only partially used (and for your information, i have often booked hotel rooms for poeple to arrive later than what you did, yet they booked the room to arrive the day before in order they can use the hotel room straight away.

An ad for the SCC awarding 'compensation', i actuallly fear this to be either 'poppycock', or you have got your courts mixed up. The small claims courts do not deal with 'compensation'. when you apply, you state an amount you are claiming, and it is only that amount that is judged on. They do not apply compensation, hardship or anything. Trust me, i have investigated the matter in great details, and if you have a family member who is in the legal profession, surely they should advise you the same.

HXDave

budgetflyer

let him dream.

HXDave

budgetflyer wrote: »

let him dream.

AMEN, my friend!

HXDave

malkie76

I'm in agreement with the above posters.

We can all take the moral high ground when we aren't affected. I trust that if you had a car accident tomorrow (which I hope you don't) I am right to assume you wouldn't claim?

You misunderstand my point (DT flashback!). Obviously I'd claim if I wrote my car off tomorrow, but I certainly would not be tempted into claiming for false injuries. Car insurance is increasing due to these largely false injury claims.

[edit]

I do travel long and short haul on holiday, and on rare occasions I've been disappointed with the service received. However I refuse to ever let it spoil my holiday, even when I've slept at an airport. I make the best of it and call it an 'experience'.

poet123

HXDave wrote: »

Poet: You refer to the 'length of trip you took'?

EU261/2006 make no reference to the 'length of your trip'. It merely states what is expected from an airline between the time you were due to depart to the time you actually arrived - PER SINGLE TRIP!.

I feel you are being very dis-illusioned here, especially in what you expect the airline to be responsible for.

As other people mention, why not sue the water taxi companies for not operating when you wanted them to operate? why not sue the hotel for charging you for a room that you only partially used (and for your information, i have often booked hotel rooms for poeple to arrive later than what you did, yet they booked the room to arrive the day before in order they can use the hotel room straight away.

An ad for the SCC awarding 'compensation', i actuallly fear this to be either 'poppycock', or you have got your courts mixed up. The small claims courts do not deal with 'compensation'. when you apply, you state an amount you are claiming, and it is only that amount that is judged on. They do not apply compensation, hardship or anything. Trust me, i have investigated the matter in great details, and if you have a family member who is in the legal profession, surely they should advise you the same.

HXDave

Length of trip in terms of KM flown, which I think you will find is in the EU regs.

The SCC can and do make additional awards based on the experience or level of service. Of course you have to include the "loss of enjoyment" element on the claim form.

malkie76 wrote: »

I'm in agreement with the above posters.



You misunderstand my point (DT flashback!). Obviously I'd claim if I wrote my car off tomorrow, but I certainly would not be tempted into claiming for false injuries. Car insurance is increasing due to these largely false injury claims.

[edit]

I do travel long and short haul on holiday, and on rare occasions I've been disappointed with the service received. However I refuse to ever let it spoil my holiday, even when I've slept at an airport. I make the best of it and call it an 'experience'.

So are you suggesting my claim would be a false one? I can assure you I have the documentation to back it all up. It is not for you (or anyone else) to judge the veracity of it, we experienced it.

It did not "spoil" our break as we chose to extend it to make up for the time lost. However, in doing so we incurred costs which would not have been necessary had we received the expected level of service.

We too have travelled all over the world, mostly without incident, or when time was not so pressing that a delay was not such an issue. We were delayed seven hours on the return trip from Jersey only last year, which was not such an issue for us, and for which we didn't make a claim (when many of our fellow passengers did) On this occasion, however, time was important to us, and so we will claim because we feel entitled to do so.