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NPower My Complaint advice reqd
Comments
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Hi stevenm37
I am concerned to hear that your direct debits have increased so much.
If you switched to npower and are paying by monthly direct debit, you normally receive bills every six months. If you pay by quarterly direct debit or on receipt of your bill, you will get your statement every three months.
As you switched to us in November last year your first bill will have been after the coldest winter on record and will have also included a price increase.
If you send your account and address details to forumresponse@npower.com, I can take a look into your account for you if you like?
Thanks
Sally
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
Gas 03057
Electricity 57524
How long should I expect to wait to hear anything back from you? I have entered these readings onto my account on-line and would like to have my bill reassessed on these figures.0
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