No signal to TV

jools27_2

Help!
We were watching tv earlier and the picture vanished, message on screen said no sattelite signal, I have checked there are no loose connections and switched it off at the mains for 10 minutes, still no joy, any ideas whats up, or will I need to phone SKY? Slight problem is at the moment cant find any paperwork with customer numbers etc if needed, house upside down as weve just had a new kitchen fitted!

revpeachy

From UKfree tv:

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

If you continue to get "No signal", your dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
You may need to upgrade the system software?
1. Turn the Digibox off at the mains again and remove the viewing card.
2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
5. Ignore all the messages, and wait for around a minute.
6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
7. Insert viewing card, wait a few seconds.
8. Check 104 for Channel 4 and 105 for five.

HTH

jools27_2

Thanks, took the card out and when I switched back on we had a picture, thank goodness, hubby was not amused at lack of telly