We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Advice on what to do next
louiserose0910
Posts: 39 Forumite
Hi,
I was hoping someone could give me a bit of advice please as i seem to have hit a brick wall. It's a bit of a long story so please bear with me.
In 2008 i bought two new sofas from SCS. When i went to choose one i had a sales woman come up to me to give her advice. I was heavily pregnant at the time and had my son with me. I had looked at leather sofas as they're easy to keep clean but spotted a fabric one that i liked. I was about to walk away from it when the sales woman approached me. I explained that i liked it but it wasn't worth the risk as it would get grubby. She told me not to worry about that as they had a scotch guard service that i could purchase. She explained that if i purchased it the sofas would be scotch guarded and would be covered for 5 years and if they became dirty i coul just phone up and they would be cleaned a re-scotch guarded again up to 5 times.
Needless to say i thought this was a great idea and bought my sofas and the scotch guard for an extra £250.
I noticed a few months ago that they were starting to look grubby so i called the number on the certificate to be told that my sofas were never scotch guarded and i had been sold an insurance policy, where they sent cleaning products through the post for you to clean spot stains yourself!!!
I contacted SCS immediately to be told by the manager that if i wasn't happy i should have cancelled it in the cooling off period. I explained that i couldn't have done that because i was not aware it was an insurance policy and that the sales person had blatently lied to me. She even told me my sofas would take a bit longer for delivery as they had to be sent off for scotch guarding!!! She asked me to put it in writing, which i did.
Weeks went by and i heard nothing, i phoned several times and was fobbed off each time by sales staff saying she was busy so i contacted Consumer Direct. They advised me to write to them again so this time i wrote to their head office.
After a few weeks i received a phone call from the branch manager asking me to wait a bit longer as she needed to refer it to the regional manager who was on holiday.
Two weeks later there was still no reply so i called again to be told that they were not willing to do anything. I asked her to put this in writing and am still waiting for this 4 weeks later.
Consumer Direct told me that my only option now is small claims court but i have no idea where to start.
Can anyone please help me
I was hoping someone could give me a bit of advice please as i seem to have hit a brick wall. It's a bit of a long story so please bear with me.
In 2008 i bought two new sofas from SCS. When i went to choose one i had a sales woman come up to me to give her advice. I was heavily pregnant at the time and had my son with me. I had looked at leather sofas as they're easy to keep clean but spotted a fabric one that i liked. I was about to walk away from it when the sales woman approached me. I explained that i liked it but it wasn't worth the risk as it would get grubby. She told me not to worry about that as they had a scotch guard service that i could purchase. She explained that if i purchased it the sofas would be scotch guarded and would be covered for 5 years and if they became dirty i coul just phone up and they would be cleaned a re-scotch guarded again up to 5 times.
Needless to say i thought this was a great idea and bought my sofas and the scotch guard for an extra £250.
I noticed a few months ago that they were starting to look grubby so i called the number on the certificate to be told that my sofas were never scotch guarded and i had been sold an insurance policy, where they sent cleaning products through the post for you to clean spot stains yourself!!!
I contacted SCS immediately to be told by the manager that if i wasn't happy i should have cancelled it in the cooling off period. I explained that i couldn't have done that because i was not aware it was an insurance policy and that the sales person had blatently lied to me. She even told me my sofas would take a bit longer for delivery as they had to be sent off for scotch guarding!!! She asked me to put it in writing, which i did.
Weeks went by and i heard nothing, i phoned several times and was fobbed off each time by sales staff saying she was busy so i contacted Consumer Direct. They advised me to write to them again so this time i wrote to their head office.
After a few weeks i received a phone call from the branch manager asking me to wait a bit longer as she needed to refer it to the regional manager who was on holiday.
Two weeks later there was still no reply so i called again to be told that they were not willing to do anything. I asked her to put this in writing and am still waiting for this 4 weeks later.
Consumer Direct told me that my only option now is small claims court but i have no idea where to start.
Can anyone please help me
0
Comments
-
Google Small Claims Court, its easy peasy and can be done online.
Let us know how you get on, please.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Thank you, it's rather scary 0
-
louiserose0910 wrote: »Thank you, it's rather scary
Don't worry Louise, just follow the instructions and you'll be fine.
Good luckmake the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Thank you, i shall keep you posted.0
-
Here is a direct link to the Money Claim Online website...
https://www.moneyclaim.gov.uk/web/mcol/welcome0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards