nead advice about changeing from bt to sky

dragonmaster_2

hi i have aranged to change my phone/broadband/tv from bt over to sky its all been aranged to hapern on the 18/8/2012 but bt say if i change provider i will have to pay £200 early cancelation fee because my contract is till october next year even though i ony rember asking for a 12 month contract in october last year and i have lost all my paper work so cant cheack can any one give me some advise on how i can not pay unecery charges

Heinz

dragonmaster wrote: »

hi i have aranged to change my phone/broadband/tv from bt over to sky its all been aranged to hapern on the 18/8/2012 but bt say if i change provider i will have to pay £200 early cancelation fee because my contract is till october next year even though i ony rember asking for a 12 month contract in october last year and i have lost all my paper work so cant cheack can any one give me some advise on how i can not pay unecery charges

Did you get a discounted installation/connection in October 2010? If so, that could account for the contract being more than 12 months.

In any case, you're leaving after only 10 months - so some breach of contract charge will apply anyway.

dragonmaster_2

yes i did get an instalation discount had the contract for just phone and braodband and had itfor about 6 months then asked to upgrade to include bt vission but cant rember singing a new conrtact and im sure when i set it up over the phone i asked for 12 months not 24

brewerdave

dragonmaster wrote: »

yes i did get an instalation discount had the contract for just phone and braodband and had itfor about 6 months then asked to upgrade to include bt vission but cant rember singing a new conrtact and im sure when i set it up over the phone i asked for 12 months not 24

Doesn't matter what length contract YOU want - its BT's t & cs that matter!! Suspect you are tied in for at least 18 months from last October.

macman

dragonmaster wrote: »

yes i did get an instalation discount had the contract for just phone and braodband and had itfor about 6 months then asked to upgrade to include bt vission but cant rember singing a new conrtact and im sure when i set it up over the phone i asked for 12 months not 24

If you commenced BT Vision around April this year then that is also a minimum 12 or 18 month contract, in addition to your phone and broadband contract.
You are aware that BT Vision will not work with Sky broadband? It requires that you have BT broadband.
I don't think that £200 will include your ETC for BTV-which will anyway cease to work when you switch ISP's.
Suggest that you log into your online account and check what you have agreed to.

dragonmaster_2

right been on to bt asked them if the can send me a copy of the contract and they said sorry we dont have any copys of a contract as it was vebal agrement so what do i do about that and is it a valid/leagal conrtact if i never singed for it because i still am convinced i asked for 12 month but they still say its 24 months

macman

It makes no difference, a verbal contract is just as binding in law as a written one. And on top of that, you have already accepted the T&C's (which would have stated the contract length) by using the service for 9 months.

Heinz

IIRC, BT charge for the BT Vision box if the contract is terminated early - that probably accounts for the £200 charge.

dragonmaster_2

they charged me £70 for the bt vison box they added it on to last octobers bill thats not in qusestion its the contract length im disputeing with them

macman

But if you didn't have BTV until April, you are in contract for that until at least next April. BTV contracts are either 12 or 18m I think.
When you signed up with Sky, you must have know that an ETC would apply, as you were only 10 months into a contract that you thought was 12m for line rental and broadband, and only 3m into for BTV!
I suggest you ask BT to break down the ETC for each of the 3 contracts that you are still in (line rental, broadband, and BTV).

steveE2

macman wrote: »

But if you didn't have BTV until April, you are in contract for that until at least next April. BTV contracts are either 12 or 18m I think.
When you signed up with Sky, you must have know that an ETC would apply, as you were only 10 months into a contract that you thought was 12m for line rental and broadband, and only 3m into for BTV!
I suggest you ask BT to break down the ETC for each of the 3 contracts that you are still in (line rental, broadband, and BTV).

Exactly,we don't know if BT Vision was taken as an addon to the phone/broadband package or if indeed a new contract was started for an upgrade including BT Vision.

ETC can be found here:
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=26746&s_cid=con_FURL_termcharges