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Panasonic Lumix TZ10 - Returns Issues
madcal87
Posts: 441 Forumite
I bought a TZ10 from Harrod (£100 off voucher), back in November 2010.
The zoom now doesn't work properly, gets jammed on and off !
Do i contact harrods or panasonic about a replacement - bought under a year ago ?!
The zoom now doesn't work properly, gets jammed on and off !
Do i contact harrods or panasonic about a replacement - bought under a year ago ?!
Wins Pre-2011 : Arctic Monkeys Tickets
2011 Wins:Two and A Half Men Series 1-8 DVD Boxset
2011 Wins:Two and A Half Men Series 1-8 DVD Boxset
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Comments
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Your contract is with Harrods, NOT Panasonic.
You are not entitled to a replacement - Harrods may wish to have it repaired.0 -
I always thought after 28 days, it then moves into garentee with the manufacturer not the seller ?!Wins Pre-2011 : Arctic Monkeys Tickets
2011 Wins:Two and A Half Men Series 1-8 DVD Boxset0 -
I always thought after 28 days, it then moves into garentee with the manufacturer not the seller ?!
No, unless Harrods ask you to contact Panasonic. However, it is Harrods resposibility to make sure that the camera is repaired, replaced or refunded, even if they delegate the work to Panasonic.There's love in this world for everyone. Every rascal and son of a gun.
It's for the many and not the few. Be sure it's out there looking for you.
In every town, in every state. In every house and every gate.
Wth every precious smile you make. And every act of kindness.
Micheal Marra, 1952 - 20120 -
You have a choice: you can either exercise your consumer rights via Harrods, or you can use the manufacturer's warranty (which is at the manufacturer's discretion and is completely separate from your consumer rights).
I generally try the manufacturer first, as most good manufacturers will be helpful and will generally get things done quicker than going via the supplier.0
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