Hi Jack this report

waddler_8

debitcardmayhem wrote: »

As above but you need to hold down the shift key when right clicking on the mouse button(you know the key above your ctrl key left hand/right hand side of the keyboard ) ie for capital letter key :cool:

ooh... don't complicate things further - run as admin appears in the default context menu.

binnie

The AVG removal tool doesn't work, it says in the log that the AVG files cannot be found or something similar.
My husband is taking it to a repair man tomorrow.
I have got fed up now.
Thanks to everyine for trying to help me, but if you saw my pc in real life, you will find some of these things mentioned on here cannot be found or removed. Theres just no options anywhere.

closed

You aren't the only one. erecovery google it, costs nothing but will wipe all your data.

spakkker

You have a lot of stuff running which I think is unnecessary. We don't know the spec of your pc but in any case surely it's better to lighten the load.
Use ccleaner/tools/startup and disable everything except your antivirus from starting automatically.
Or use startuplite - http://www.malwarebytes.org/products/startuplite
-just run it and accept all it's suggestions.
You should see an improvement in response straight away.

binnie

My laptop is back from the laptop hospital. All seems to be ok now, and it's running a lot faster.
Thanks for all advice.

waddler_8

Did they tell you what they'd done to resolve your problems?

binnie

No as my husband picked it up and he never asks. Silly man he is.
I will ring them up tomorrow to see if I can find out.

waddler_8

It's unimportant as I guess you're just happy to have things up and running again. I ask only out of curiosity in whether they identified the malware and removed it or just reinstalled the OS. My guess is the latter.

binnie

Excuse me being thick, but whats the OS?

waddler_8

Sorry, OS stand for Operating System - Windows 7 in your case.