any advice on BT fraud?

sevenpounds03

hi there, havent posted on here and am looking for some advice.

I had an overdue bill for £217 to Bt which i paid today and the account is clear.
When i logged in after paying it, there is now a part on here that says there was an order placed which is being processed with todays date.
It has my home phone number but as contact details it has a mobile number i dont recognise and a man's email address.

I have tried to call BT to report this but theyre closed for tonight.
I am worried about this, I dont know what it is.
I tried to view the contact details but it wouldnt let me because it says the order is being processed within the next 24 hours

macman

How long overdue-was the line already restricted or disconnected for non-payment?

sevenpounds03

macman wrote: »

How long overdue-was the line already restricted or disconnected for non-payment?

thanks for your reply. i had a notice of termination if it wasnt paid within the next 10 days (had overlooked things due to personal issues)

anyway im concerned about the mobile number and email address on there which arent actually mine
any ideas?

macman

They've somehow muddled your record with someone else's by the sound of it.
Suggest you switch to whole bill direct debit-that will save you money and means you can't overlook it.

sevenpounds03

i will do that but surely thats a data protection break for me to be able to see someone elses details?

my next door neightbours name is tom and this email address starts Tom but has my home phone number next to it

macman

There are lots of Tom's on BT's customer database, I think you're being rather paranoid.
But if you're not happy about it, make a complaint to BT.

BT_company_representative

Hi sevenpounds03

If you check out my profile section you will find my contact details, if you send over your details I will look into this to see what is happening on your account.

Regards David