Tesco Complaint

sid01

Hello all,

Firstly I would like to say thank you for all the wonderful advice I have received over the last few months.

I have been taking your advice and thought it's about time I registered so I did.

I have recently had a few problems at tesco and took your advice and thought i'd make a complaint.

I am stuck now and don't know if I can take this any further and wanted to know if you have any advice.

Here are my emails and responses:

My E-mail:

Dear sir/madam,

I have just been to your tesco in Wembley (Brent Park), and after having a conversation with the Customer service manager it seems that things are worse.

I tried to use a coupon from the this water website and a ariel voucher and they would not even entertain looking at it. I asked for the transaction to be cancelled, it took a while so I had other tesco customer heckeling me as to why I was wasting there time. I did not say anything and could said something back and of course the cashier and supervisor said nothing. I have the receipt for you to look at.

I was also told that tesco stopped taking any coupons a few weeks ago, I have used coupons in the last few days in the same tesco!!!!! Even after being assured that there would be no problems by the CSM (Wayne), I think I am wasting my time coming to tesco's as I do not like being insulted.

Also I did not realise that ASDA would take my tesco coupons, and also my shopping was cheaper!!! I think Tesco needs to get rid of the price checker as it is no good you issueing a voucher if your stores don't accept them..

Why do your policies change everyday???

Response:
Further to my email of this morning, please accept my apologies for the delay in my reply, I was waiting for a reply from Mr Hill the store manager.

I have looked into the use of the This Water Voucher, and these are acceptable in our stores, as long as it is only one coupon per day per customer. The ariel voucher should also have been acceptable as well, allowing you a discount of £1 off your purchase.

Mr Hill and his assistant Wayne have asked me to let you know that they will both be happy to assist you with the use of your vouchers when you are next in the store.

Thank you for bringing this matter to the attention of our Chief Executive’s office and I do hope that this has gone some way to restore your confidence in Tesco.

Kind regards,

Elizabeth Johnston
Customer Services Executive

There was no e-mail, is that it????:mad::mad:

Thanking you in advance for your help.

Sid

tattybonce

They have told you that you can use your coupons, I don't understand what you mean iyswim!

lookinforabargain

tattybonce wrote: »

They have told you that you can use your coupons, I don't understand what you mean iyswim!

I think, allthough I'm not sure, that the OP didn't recieve any other emails than the one quoted above

sid01 wrote: »

Response:
Further to my email of this morning,

Even though this appears to suggest that there was another one.

Maybe I read that all wrong though lol

But to answer your question it does appear from the email that that is indeed it. They've said you can use yours coupons next time. Sounds like a rather embarrasing position you were put in though.

sid01

Thanks, there was another e-mail but I did not receive it so I have asked them to send it to me.
Well the coupons are out of date now and I thought I moght get something for the embarasment. After that I really don't feel like going to that tesco!!

*Kat*

Don't go then. No one's forcing you.

sid01

Thanks, I don't intend to go to that store again. Just thought there was more to it..

martinbuckley

Did you expect them to issue you with a "goodwill" voucher for your inconvenience?

defairmans

That particular Tesco is a horrible one anyway! OP, the mention of this mornings email, might have meant to have been "further to your email".?

sid01

Morning, There was another e-mail from Tesco and they have sent it to me on a word document rather than forwarding the e-mail... hmmmm
Martinbuckly, thats what I thought I would get as I have been shopping at the tesco since it opened.
defairmans, your right, it used to be ok but in the last couple of years the service there has deteriorated so much... it's incredible.

*Kat*

I dont understand why they didn't take the coupons in the first place though

sid01

Exactly kat....