Meanwhile, many trying to renew their tax credits, also due tomorrow, face huge delays on the phone.
dori2o wrote: »
I'm sorry but I have no sympathy at all for those who have left the tax credit renewals til the last minute.
Pennywise wrote: »
So you have no sympathy for those who didn't receive their tax credit "renewal pack" before July and who tried to phone earlier in May or June to renew it but were refused by the call handler because the "pack" hadn't yet been issued?
Yes, that's right, you phone up in, say May, wait in the queue for 30 minutes or more, then finally talk to a person, who spends ages taking you through security etc., then finally asks what you are phoning about, only to then say, sorry, can't do anything until your renewal pack has been sent out to you!
This is the reality I'm afraid. IF, and only IF, HMRC sent out ALL the renewal packs far earlier, and IF, and only IF, HMRC would accept renewal info over the phone without the "pack" having been issued, then I would agree with your sentiments. Sadly, HMRC make things worse for themselves by introducing stupid procedures that cause more work for themselves.
Advice to callers
People who cannot get through after a short period of waiting should make a note of when they rang. And if any adverse consequences occur because they were not able to do what HMRC required them to do, they should complain and ask to be compensated
The change comes in from Sunday 24 October
It normally costs £15
Here's when and how to book