Pc World.. HP Laptop - Consumer Advice and Perhaps Legal?

RowanOsborne

Right, Bought my first laptop from pc world on the 14th july. This went wrong and a key broke so they replaced it after 1 week. I got my new one on the 28th july. Today it broke with a dead pixel and i was given a new one. All good and happy.. Got home.. Suprise suprise.. My new one has a dead pixel.

My question is this is rediculous and whilst i know it isnt pc worlds fault i am now seeking a refund as i am not happy. What are my entitlements?

Any help is much appreciated im going in loaded tomorrow and i want to raise hell if they dont sort it

Darksun

There are international standards governing 'acceptable' levels of dead/stuck pixels. Unless the product is advertised as being Pixel Fault Class 1 (unlikely unless it is extremely high end), a single dead pixel isn't legal grounds for a refund

There's no harm in asking though, but if you 'raise hell' you're less likely to get anything than if you just ask politely

preable

Id be mad if anyone stole a pixal from me

RowanOsborne

preable wrote: »

Id be mad if anyone stole a pixal from me

Im very mad This has happend on 2 laptops within said.. 4 days basicly. Surely its a batch error i would imagine..

But i am fed up now as im going to travel the world and i cant be returning it weekly.. Fingers crossed for a refund

Esqui

Shouldn't be a problem. You're still within 21 days of even the first one, and you're entitled to a refund during that time if it's faulty. As Darksun says, one dead pixel is within tolerance, but if they've replaced before, they'll probably take it back again.

RowanOsborne

Esqui wrote: »

Shouldn't be a problem. You're still within 21 days of even the first one, and you're entitled to a refund during that time if it's faulty. As Darksun says, one dead pixel is within tolerance, but if they've replaced before, they'll probably take it back again.

Much appreciated! If not i did notice pc world have a notice on the wall saying "changed your mind within 21 days, Just bring it back unused etc.. " so ill get a replacement and just walk out and back in.. Sorted? Would that stand?

Esqui

The same policy applies for faulty things, should be on the receipt wallet or back of your receipt. I can't see them replacing instead of refunding, but yes, you could!

ProdigalScouser

Not wanting to be funny, but why are you buying a laptop from PC World in the first place? There are much better deals in the high street as well as online.

sugarbabe861

why would you need to raise hell if they replaced it twice before there should not be any issues