Please help -Router connected but cant get on line via laptop

wheeze

I promise I have read throughmuch of the Techie advice already posted on this issue, but have become really confused about where we have gone wrong!

We have bought a D-link DSL-G624T router which we have successfully installed on our desktop computer. Our Packard Bell Laptop is detecting the router ok and says we are connected to it but we cannot get on line.

When we open IE on the laptop it shows the `the page cannot be displayed` message

I have temporarily disabled the firewall and also tried previous advice of having 'never dial a connection' selected and selecting 'automatically detect settings' on the Lan Settings button. We just tried a physical connection using the ethernet cable from the router to laptop but that didnt work either.

Can anyone help, we'd be so grateful!

albertross_2

have you put in your isp details into the router?

http://forums.moneysavingexpert.com/showpost.html?p=2471408&postcount=37

http://forums.moneysavingexpert.com/showpost.html?p=2471410&postcount=38

with a wired connection, try start, run, cmd

ipconfig /release
ipconfig /renew
ipconfig --what ip address do you get?

wheeze

Linked via Ethernet cable

1st step
Ethernet adapter LAC 4
IP 0.0.0.0
Subnet mask 0.0.0.0
Default gateway

PPP adapter Speedtouch connecion
IP 84.67.142.73
Subnet mask 255.255.255.255
Default gateway 84.67.142.73

2nd step
Ethernet adapter LAC 4
IP 192.168.1.2
Subnet mask 255.255.255.0
Default gateway 192.168.1.1

PPP adapter Speedtouch connecion
IP 84.67.142.73
Subnet mask 255.255.255.255
Default gateway 84.67.142.73

3rd step
Ethernet adapter LAC 4
IP 192.168.1.2
Subnet mask 255.255.255.0
Default gateway 192.168.1.1

PPP adapter Speedtouch connecion
IP 84.67.142.73
Subnet mask 255.255.255.255
Default gateway 84.67.142.73

scheming_gypsy

have you got an ADSL modem connected to the laptop? cos it's picking up an IP address on the net from a speedtouch modem.

albertross_2

if you haven't already, stick the phone lead in the router at the 3rd step, and see if you can

ping https://www.google.com

or

ping 66.249.85.104

if you can't, go to http://192.168.1.1 and make sure that you are connected to the internet with your isp username and password.

wheeze

sorry, entered wrong details

after 3rd step it says

Ethernet adapter Wireless Network Connection
IP 192.168.1.3
Subnet mask 255.255.255.0
Default gateway 192.168.1.1

Ethernet adapter Local Area Connection
IP 192.168.1.5
Subnet mask 255.255.255.0
Default gateway 192.168.1.1

theCapt

your router is a router modem and it sounds like you haven't correctly configured it for your ASDL connection and it also looks like you still either have an external (possibly internal) connected to a system on your network.

the idea of a router modem is that it has a modem built into it and is directly connected to the phone line.

albertross_2

well your PC is connecting to the router ok.. wired and wirelessly

If you haven't encrypted the wireless yet, you ought to, but sort out the internet connection first.

Also, turn off the automatically detect settings, it shouldn't be needed.

wheeze

Thanks everyone

One final (hopefully) question

Is Orange/Wanadoo PPPoA/PPPoE, Static or Dynamic IP?

albertross_2

http://64.233.183.104/search?q=cache:wSDQbZSzR60J:help.wanadoo.co.uk/sessionBegin.do%3FsolutionId%3Dkb193+orange+router+settings&hl=en&gl=uk&ct=clnk&cd=1

stevemcol

PPoA, dynamic.