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amz84uk wrote: »

They seem very slow and firm with their responses. You're right that there's the 14day cooling off period, but I called them to inquire where my money was on 16 August - funds matured on 31 July, hence I was 2 days late.

From what you say, it does sound a bit harsh, good luck with pursuing it through the FOS, hope it works out in your favour.

Please do come back and let us know the outcome, thanks.

I had given them 2 weeks just incase there was a internal error on their part to transfer funds, etc.

If I'm receiving my funds back from a fixed term bond, its usually via BACS transfer, if I don't get it paid into my current account in 3 or 4 days after the maturity date I would be on the phone asking where it was, as usually its a fair old chunk and wouldn't want to lose out from not being able to re-invest it elsewhere.

make sure you keep an eye upon maturity date

Oh yes, again usually have already found and opened a new fixed term bond a couple of days before the old one matures, ready to fund it once the funds hit my current account