Unknown direct debit on my bank account?

Naf

People are supposed to keep an eye on their own accounts (as the OP clearly does), and are protected by the DD guarantee; and money taken is claimed back into their account, and when the DD itself is not recognised the bank's Fraud department should be involved. Branch/call centre staff should start this all off for the customer.

fs110

AbbeyDhabi wrote: »

Errrrrrrrr, not quite. The company can ask for it be re-instated, and the bank may take their word for it that they have the customer's permission. But that really would be rather naughty.

It's true cancelling a direct debit does not cancel any money owed, but once a customer cancels a mandate with their bank, it stays cancelled, until the customer says otherwise.

However, the advice to keep a close eye on you account is good. Can't trust anyone these days!

That was my point - they shouldnt do it but it is possible that they could.