World Furniture

markyk

Hi all

Hoping someone can help!

We are or were in the process of wanting to return some faulty furniture for a refund from the above company. Which at first the company was arranging. However, I have received an email today saying that the company is now in liquidation.

Do I still have a right to a refund if I am stuck with a faulty item and if so who from?

The item is over £500 and we paid by credit card.

Thanks

pcombo

You have no chance of any refund sadly.

markyk

pcombo - I was hoping for some advice backed up with some useful information as why or why not a refund could happen.

TonyMMM

Contact your credit card company

gordikin

TonyMMM wrote: »

Contact your credit card company

Explaining what's happened and ask for a refund under s75.

See here:-

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

gordikin

pcombo wrote: »

You have no chance of any refund sadly.

Happily you're wrong....they paid by credit card.

pcombo

Supposen they did, All merchant accounts will now be closed and no monies availble to refund.

markyk

gordikin wrote: »

Happily you're wrong....they paid by credit card.

Thanks for the help. After the initial panic, I too have found that I can use Section 75, indeed the liquidators are providing all the info I need to make the claim from the credit card company.

I can't imagine it will be resolved any time soon so it will mean eating off dinner trays for the time being!!:)

pcombo

markyk wrote: »

Thanks for the help. After the initial panic, I too have found that I can use Section 75, indeed the liquidators are providing all the info I need to make the claim from the credit card company.

I can't imagine it will be resolved any time soon so it will mean eating off dinner trays for the time being!!:)

Can take up to 1 year for liquidations to be come to an close.

markyk

pcombo wrote: »

Supposen they did, All merchant accounts will now be closed and no monies availble to refund.

It doesn't matter that the company cannot refund me because under section 75 I can claim direct from the credit card company as they are equally liable. No money comes from the company we bought from.

Thanks for your time anyway.

Optimist

pcombo wrote: »

Supposen they did, All merchant accounts will now be closed and no monies availble to refund.

Completely irrelevant. The credit card company has equal liability with the supplier. So even if the merchants accounts are closed/frozen the card company is still liable.

Section 75 Consumer Credit Act