We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

World Furniture

Options
Hi all

Hoping someone can help!

We are or were in the process of wanting to return some faulty furniture for a refund from the above company. Which at first the company was arranging. However, I have received an email today saying that the company is now in liquidation.

Do I still have a right to a refund if I am stuck with a faulty item and if so who from?

The item is over £500 and we paid by credit card.

Thanks
«1

Comments

  • pcombo
    pcombo Posts: 3,429 Forumite
    You have no chance of any refund sadly.
  • markyk
    markyk Posts: 16 Forumite
    Ninth Anniversary Combo Breaker
    pcombo - I was hoping for some advice backed up with some useful information as why or why not a refund could happen.
  • TonyMMM
    TonyMMM Posts: 3,423 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Contact your credit card company
  • gordikin
    gordikin Posts: 4,422 Forumite
    TonyMMM wrote: »
    Contact your credit card company


    Explaining what's happened and ask for a refund under s75.

    See here:-

    http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases
  • gordikin
    gordikin Posts: 4,422 Forumite
    pcombo wrote: »
    You have no chance of any refund sadly.


    Happily you're wrong....they paid by credit card.
  • pcombo
    pcombo Posts: 3,429 Forumite
    Supposen they did, All merchant accounts will now be closed and no monies availble to refund.
  • markyk
    markyk Posts: 16 Forumite
    Ninth Anniversary Combo Breaker
    gordikin wrote: »
    Happily you're wrong....they paid by credit card.


    Thanks for the help. After the initial panic, I too have found that I can use Section 75, indeed the liquidators are providing all the info I need to make the claim from the credit card company.

    I can't imagine it will be resolved any time soon so it will mean eating off dinner trays for the time being!!:)
  • pcombo
    pcombo Posts: 3,429 Forumite
    markyk wrote: »
    Thanks for the help. After the initial panic, I too have found that I can use Section 75, indeed the liquidators are providing all the info I need to make the claim from the credit card company.

    I can't imagine it will be resolved any time soon so it will mean eating off dinner trays for the time being!!:)

    Can take up to 1 year for liquidations to be come to an close.
  • markyk
    markyk Posts: 16 Forumite
    Ninth Anniversary Combo Breaker
    pcombo wrote: »
    Supposen they did, All merchant accounts will now be closed and no monies availble to refund.

    It doesn't matter that the company cannot refund me because under section 75 I can claim direct from the credit card company as they are equally liable. No money comes from the company we bought from.

    Thanks for your time anyway.
  • Optimist
    Optimist Posts: 4,557 Forumite
    Part of the Furniture
    pcombo wrote: »
    Supposen they did, All merchant accounts will now be closed and no monies availble to refund.

    Completely irrelevant. The credit card company has equal liability with the supplier. So even if the merchants accounts are closed/frozen the card company is still liable.

    Section 75 Consumer Credit Act
    "The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."

    Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.