Can't get Virgin, questions about Sky/BT Infinity

wibbler

We cannot get Virgin TV/Broadband in our new house. Currently I have started a monthly contract with PlusNet for internet, but it maxes out at 0.5Mb!

1. Is the only (reasonable price) option I have at the moment to have internet through the (very slow) BT line?

2. BT Infinity comes at the end of September to our exchange. Do I have to sign up with BT to use this new speed advantage, or do the "resellers" (like PlusNet) get to sell this too?

3. If I sign up with Sky now for TV, can I switch to BT Infinity for broadband when it comes?

Gordon_Hose

You'll have to sign up to BT to get "BT INFINITY". I can't see BT allowing other operators to re-brand their all signing, all dancing, super fast broadband to tell you the truth.

If you sign up for Sky Broadband now you'll be in a contract for 12 months.

If I were you I'd wait until September and sign up for Infinity.

Mark_In_Hampshire

1. Yes, unless you live in an area with WiFi coverage or can get a good 3G signal.

2. Plusnet also offer the Fibre service (Infinity is the BT brand name, not the name of the product - like hoover, tannoy etc)

http://www.plus.net/fibre-broadband/?utm_source=carouselFB

3. Sky TV has nothing to do with it, so you can sign up for that - just don't move the line rental to them as well, take TV only. Sky have yet to announce any plans to offer fibre.

wild666

The downside of Infinity is you are going to be on a minimum 18 month contract possibly 24 months and if you do the contract over the phone they are going to try and talk you into all sorts like vision or any extras they can.

wibbler

wild666 wrote: »

The downside of Infinity is you are going to be on a minimum 18 month contract possibly 24 months and if you do the contract over the phone they are going to try and talk you into all sorts like vision or any extras they can.

Yeah I'm going to have to look closely at that. Although I can't even stream a Youtube video currently, so any option for faster internet is looking good!

Grumpyswife

We had BT Infinity installed on 22nd August. Really pleased our old 1MB connection was replaced with about 36MB!

Then..... last weekend we got an e-mail to say we had exceeded 32GB of our 40GB limit. Logged on to find they reckoned we'd used 39.6GB. Now consider this is only since the 1st of the month... 40 GB practically in 9 days.

Understandably we jumped to the obvious conclusion that it was the resident teenager that hadn't gone back to school yet. It wasn't it transpired - but panic was setting in at the thought of having to pay £5 per 5GB over the limit - an average potential bill for 20 more days being £80.

I won't bore you with any more details, other than we have been monitoring the traffic on each device int he house since, and the hub and our monitorsa agree - but not BT. Try and complain and i't's like knitting fog in India. Get passed around the call centre. We disabled BT FON and it took 3 days to take effect.

BT is absolutely appalling to deal with - don't touch with a bargepole. We are currently waiting for the Chairman to answer the e-mail sent to him today, but lets just say we aren't holding our breath. The next letter is to Ofcom.

Grumpyswife

Oh... and the speed has now dropped to around 8MB - even at 3am!

custardy

Grumpyswife wrote: »

We had BT Infinity installed on 22nd August. Really pleased our old 1MB connection was replaced with about 36MB!

Then..... last weekend we got an e-mail to say we had exceeded 32GB of our 40GB limit. Logged on to find they reckoned we'd used 39.6GB. Now consider this is only since the 1st of the month... 40 GB practically in 9 days.

Understandably we jumped to the obvious conclusion that it was the resident teenager that hadn't gone back to school yet. It wasn't it transpired - but panic was setting in at the thought of having to pay £5 per 5GB over the limit - an average potential bill for 20 more days being £80.

I won't bore you with any more details, other than we have been monitoring the traffic on each device int he house since, and the hub and our monitorsa agree - but not BT. Try and complain and i't's like knitting fog in India. Get passed around the call centre. We disabled BT FON and it took 3 days to take effect.

BT is absolutely appalling to deal with - don't touch with a bargepole. We are currently waiting for the Chairman to answer the e-mail sent to him today, but lets just say we aren't holding our breath. The next letter is to Ofcom.

whats the point of 30 meg+ BB and a 40GB limit?