Eaga

Jims

Hi,
I'm not a tradesman just a house owner with some CH questions. We have had our boiler replaced, together with a new radiator and other parts by the Goverment scheme. It's been a year of nightmares.It first started 31 March 2010 and it's still not finished. The installer was supposed to start 7 March 2011, he kept making excuses and eventually turned up on the 28 March 2011.Its a long story but I'll cut all that and asked a couple of questions.
1, Where would an installer put the cleaner & inhibitor, would it be in the header tank or some other way?. We now know he didn't go into the loft to the tank.
2, Bonding (which I know nothing about). We have a spike at the front of the house close to the main electric meter. The boiler is at the back of the house, where the old one was.We were told we would have to have a wire run from the front to the boiler, which was fair enough so we made arrangements moving furniture etc. When the electrician (same person who said about the cable front to back)came to wire the boiler he changed his mind and said he would bond it some other way.How he did it I don't know.He even created a new power source to the boiler, the old switch is still in the same place and live,I can't understand why he didn't use that. Really makes me wonder if he was a registered electrician.We had an inspection and the person inspecting the installation failed it, we have not been told directly by the company but we think he failed it because of the bonding. When asked by the company the electrician (sub contractor)said we refused him access to run the cable, which is rubbish.If this electrician couldn't be bothered to take up floor boards could he have not put a spike at the rear of the house?.
Jim

latecomer

Firstly I would find out exactly what teh failure is for.
Then presuming it is for the bonding then make a formal complaint to the company as its not bonded then its not finished. Ask who the electrician is registered with and his registration number - if nothing else it might help get them resolve to resolve it.

Finally I would hope that the scheme wouldn't pay out until the work was completed and signed off but its probably worth checking as if its not been paid then you find it a lot easier to get folk back in.

Jims

Thanks for the reply. Been down the complaints road and it ended up being giving it to an area manager.He rang me and said that it was his aim to get the issue resolved quickly.He said I was only to contact him as he was dealing with it.That was 31 May 2011.I rang him in the middle of June and the call went to voice mail,left a message but got no response. I rang again last week and he had forgotten all about it!.He said he would deal with it.I have the electricians name and company he works for. But he makes excuses and changes his story everytime. At the moment we have CH we can't use if we needed to. We have decorating and some plumbing work to do, but we won't do it in case Eaga comes back and says thats why it doesn't work!.
Jim