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Jet2.com - Flight delay from San Javier

mazdaa
mazdaa Posts: 10 Forumite
in Overseas holidays & travel planning
My family and i were to travel from San Javier, Spain in July 2009, we were delayed for 5 hours and given a measly bottle of water and packet of crisps.
I have complained to AESA in Spain and they confirm that we are due compensation however the airline won't pay as they are awaiting a desicion from The High or European Court, has anyone else had a similar problem ?

Comments

  • dorsetlady
    dorsetlady Posts: 295 Forumite
    I have been delayed twice in Spain and got nothing! The first time was with Flybe - from San Javier to Southampton. The flight was cancelled due to French air traffic controller's strike. The Flybe office at the airport wouldn't even rearrange my flight. They said I had to phone the UK myslef (I had a PAYG phone with very little credit). I was stuck for two days! Lost two days pay as well! The second time was Ryanair - San Javier to Bournemouth - again due to the French air traffic controllers. I was delayed five hours and got nothing - not even a bottle of water. I didn't realise they had to compensate you.
  • dzug1
    dzug1 Posts: 13,535 Forumite
    10,000 Posts Combo Breaker
    If it's due to a strike they don't - not normally anyway.
  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's the stay to the Sturgeon Judgement, may be best waiting until there are further developments in 2012. Btw you have 6 years from 2009 to claim.
    Posts are not advice and must not be relied upon.
  • mazdaa
    mazdaa Posts: 10 Forumite
    I should have made it clear that the delay was as a result of a problem with the air con on the plane. Have a look at the air users council website for full info on when you can claim.
  • dorsetlady
    dorsetlady Posts: 295 Forumite
    Oh I didn't realise that there were different rules. Thanks. I also was stuck, a couple of years ago, due to the French ferry workers going on strike! :(

    It's certainly put me off going abroad where you have to go through or fly over France!
  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    dzug1 wrote: »
    If it's due to a strike they don't - not normally anyway.

    They do if it is a strike by the airline's employees.
    Posts are not advice and must not be relied upon.
  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    dorsetlady wrote: »
    I didn't realise they had to compensate you.

    Here's the regulation http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML
    Posts are not advice and must not be relied upon.
  • dzug1
    dzug1 Posts: 13,535 Forumite
    10,000 Posts Combo Breaker
    richardw wrote: »
    They do if it is a strike by the airline's employees.


    That's why I said 'normally'. Air traffic controllers (the subject of the post I was replying to) are not airline employees.
This discussion has been closed.
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