child tax credit nightmare!

nohelpatall

Hello,

over a month ago i called tax credits to tell them about a change in circumstances and because it was more than 12 weeks after the change happened my claim went to another department to have the payment back dated, they gave me this number to call if i had not herd anything within 2 weeks, 01772235613, i tried it all day Monday and it was engaged all the time, even at 11:30 at night, i tried it again today and it asks me to put in my mail box number, so i tried calling the normal tax credit helpline, and spent 5 mins going through the options just to be disconnected, has anyone else had this problem recently, as i am sure if it was me that owed them money i would be in court by now.

thanks for reading and hope some light might be shed.

SambaRamba

It can sometimes seam quite a while before you hear anything back. Have you checked your bank account to see if your payments have been adjusted yet? Some days are worse than others for getting through on the phoneline. Keep trying at different times of the day, you'll get through eventually.

nohelpatall

Hello again,

thanks for your reply :-)

i have again called both tax credits and the other number today and still nothing it has now been 9 weeks since i called to make the change and 23 weeks since my son was born, still no money or notice of tax credits renewal statement, it is getting ridiculous, does anyone know how long they are taking to renew and/or add children to claims? i don't want to tell them i have now moved just in case they stop our tax credits compleatly .

my light is still out.

Sam____2

OP, if you have moved is it possible they have written to you and you haven't got the letter?

nohelpatall

Hi,

i have only moved in last 2 weeks and i am able to collect mail at the moment, i wouldn't mind the delay if they could tell us who long they are going to take just to add a child to the claim.
with thanks