VENT. B Gas fine

bordercars

so the regulator fines B Gas £2.5m for not handling customer complaints in a ecrtain manner.

WHO do they think is going to pay it. the customer.

fannyvart

Could you be more specific in your rant?

bordercars

British Gas has been fined £2.5m by the regulator Ofgem for the way in which it deals with customer complaints.

Ofgem ruled that the company had failed to reopen complaints when customers said they had not been resolved.

It added that British Gas had not provided customers with key details about help they could get from the energy ombudsman.

However, the energy company described the ruling as "totally disproportionate" to the issue.

http://www.bbc.co.uk/news/business-14303264


OK fine them for whatever reason, but where on earth do they think the money will come from..us the customer looses yet again, ah well save them a bit in tax as well i suspect

henrymjuk

Please look at / search for a new post on "Director Accountability"

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