📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

BT Problems - No Line After nearly 2 months - Lies

ukbill69
ukbill69 Posts: 2,790 Forumite
Part of the Furniture 1,000 Posts Photogenic Combo Breaker
After so many lies from bt order department in india when my line is being installed, im totally fed up with them. Ive had so many dates nearly 2 months I just cannot count. I even spoke to someone in head office today and they logged into openreach system and said on for today and could have guess one one turned up.

Ive even complained via bt.com complaints from and lady has promised that the line would be installed last Friday 22nd, then I called after no one turning up and got told that sorry not today, and then Monday 25th July, then got told will be done by end of the day today, no one turning up and no calls, im so fed up now.

The story goes, when I took on property, was a new build, there was bt ducting from what look outside coming inside. I ordered my line and broadband on 6th June, got install date 20th June, guy came and said ducting has been put in wrong by bt contractors as inside pipe and outside pipe goes no where, so will need to dig path up and connect your line up, he put in internal work and said as the cabinet (in floor) in only 2m away, shouldnt be a big job and will be back within a week, 1 week gone and I called and after this I have spoke to many supervisors (india call centre) order management and gave me so many different date and missed appointments and all they have to say is sorry. No one calls me, im just left in the dark. If someone tell me this is the date, then that should be the date, ok things go wrong, but come on to not call me and tell me whats going on is rude and very unprofessional.

I wonder if anyone can help me here. Im not sure how to proceed with getting bt to do the work.

order number is:
TDG4670229 if bt rep wants it.


Thanks
Kind Regards
Bill

Comments

  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Ukbill69,

    It sounds like you have been through a real nightmare. I would like to look into this for you, please could you send me in your details using the link found in my profile?

    Thanks

    Paddy,
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • ukbill69
    ukbill69 Posts: 2,790 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Paddy sent my details in the form.
    Kind Regards
    Bill
  • ukbill69
    ukbill69 Posts: 2,790 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Indian supervisor called and said ducting has been installed today, he lied. As I said if he didnt call back with an update before 2pm I would go down to head office. Im still thinking of driving down there and making some noise.
    Kind Regards
    Bill
  • ukbill69
    ukbill69 Posts: 2,790 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Still no contact from bt, lady called today to say we will have to wait to 5th August for an update from openreach.
    Kind Regards
    Bill
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.4K Banking & Borrowing
  • 253.3K Reduce Debt & Boost Income
  • 453.8K Spending & Discounts
  • 244.4K Work, Benefits & Business
  • 599.7K Mortgages, Homes & Bills
  • 177.2K Life & Family
  • 258K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.