Any advice on complaint letter - dishwasher

gemmaj

Maybe I don't stand a hope in hell, but I have decided to write a letter to Rangemaster about my dishwasher.

Its 1 & 3/4 years old so almost out of its 2yr warranty, and in that time I have had it fixed 3 times for the same problem - it just doesn't cope well with my high water pressure. A tiny bit extra and its done for: if the tap gets turned a bit high, or if there are works done to the water pipes in the road near by then the pressure can be a bit too much and water goes into the overflow and triggers a safety device which stops the machine. I am sure its going to happen again, and don't want to have to pay out for it to be fixed once or twice (or more!) every year.

Also on the most recent occasion the engineer damaged our kitchen worksurface. Hubbie is going to try and complete the repair himself tonight - if it doesn't work then will be complaining about that too, but hopefully he can do it.

My question is, should I be asking for something in particular or just leave it open and hope to god they offer me something (anything!)? I thought of asking if they would do an extended guarantee, but not sure if I should ask for it to be free or say I would pay for it? (I would pay as I'm sure I would use it, but they don't seem to do them normally the way all the other manufacturers seem to).

Any advice? Thanks, Gemma.

WestonDave

If you have high water pressure why not put a pressure reduction valve on the inlet to stop it happening. Surely solving the problem is better than complaining - you'll need your plumber to put one into the pipeline -its not something the dishwasher engineer can do as its not a part of the machine.

gemmaj

pressure reduction valve - never heard of one. I do have a tap which reduces the pressure to the dishwasher but it has to be set exactly right, and doesn't do anything about fluctuating water pressure - would this solve all my problems, or is it just a fancy name for the tap I already have? Would happily have one put in if so!

WestonDave

I'm not a plumber but yes they do exist - certain taps for example can only be fitted if the pressure is right. Have a look at this - http://www.plumbingpages.com/featurepages/HWPRV.cfm - it may be worth having a chat to a local experienced plumber as chances are you aren't the first one to come up against this problem.

You've probably got a stop tap in your pipeline but those are very hard to adjust with any accuracy and of course any time you need to remove the dishwasher etc you have to turn it off thereby losing all the fine adjustment. I guess at a push you could put a second ordinary tap on the same line so that one stays set in the right position and the other one is used to turn the water on and off.

STOCKWIRE

gemmaj wrote: »

pressure reduction valve - never heard of one. I do have a tap which reduces the pressure to the dishwasher but it has to be set exactly right, and doesn't do anything about fluctuating water pressure - would this solve all my problems, or is it just a fancy name for the tap I already have? Would happily have one put in if so!

The tap is only reducing the flow not the pressure. You can get in line pressure reducers or I have one that fits on the tap.