Letting agent issue!

acemodder

Hey guys.

I have a few minor repairs which needs doing and my letting agent have been informed a number of times, but still no joy, so I sent this email on Sunday evening.

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Hi

We currently rent a property through yourselves, (Address) and we have a couple of issues at the moment. My telephone number is 07890 ******

1. A radiator in one of the bedrooms has come away from the wall over a period of time, due to the plaster breaking away. In January the radiation came fully away from the wall and currently we have had to secure it by putting a chest of drawers in front of the radiator. This is unacceptable and we have reported this numerous times and we keep being promised a call out, but it doesn't happen. The radiator been held upright by a chest of drawers is also a possible fire hazard.

2. The plaster board celing in the living room has developed a crack and is getting worse and worse as time goes on. This was reported at upon at least 1 house visit and also my wife phoned up last week and still nothing has being done. The ceiling crack was just cosmetic looking to start with, but now the whole ceiling is starting to sag at the centre of the crack and the crack itself is getting bigger, and wider. See attached images - you can see from the light source that the ceiling is starting to droop down in the middle.

I would like you to arrange for these issues to be fixed this coming week. Please call my above telephone number to sort a suitable time and date for these issues to be resolved.

We have 2 young children in the house I would prefer for the risk of the ceiling falling on them to be minimised.

Regards

acemodder

Today I came home from work and walked into my living room and found plaster board dust on the sofa, right underneath where the crack is.

So I just sent this second email

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Hi

I see this email didn't result in the desired phone call to discuss the issue.

Here are some further pictures, as I got home from work today (6:30pm) and my sofa has the following plaster-board dust on it. The sofa is directly underneath the crack in the ceiling, this clearly shows the problem is getting worse and worse as time goes on. I want a phone call tomorrow, by 3pm otherwise I will have to make the call to yourselves. I feel a little disappointed that no call was received today as requested. I'm sure that you hold the same regards for my families safety as I do, being that you are responsible for the safety of the building that I'm currently renting from you.

acemodder

I cannot post the images due to being a new user so copy these into your browser.

img24.imageshack.us/img24/3162/imag0605j.jpg

img193.imageshack.us/img193/4325/imag0606bz.jpg

img69.imageshack.us/img69/9486/imag0607.jpg

img171.imageshack.us/img171/4078/imag0608.jpg

img190.imageshack.us/img190/6285/imag0609d.jpg

img641.imageshack.us/img641/6154/imag0610.jpg

img839.imageshack.us/img839/9424/imag0611e.jpg

And the dust on my sofa tonight.

img28.imageshack.us/img28/6663/imag0614a.jpg

img16.imageshack.us/img16/7453/imag0616g.jpg

Also here are 2 images of one of the front bedroom windows.

img405.imageshack.us/img405/5213/imag0612m.jpg

img853.imageshack.us/img853/2048/imag0613z.jpg

*Robin*

So, what are you asking us?

Your comment below made me smile:

acemodder wrote: »

In January the radiation came fully away from the wall

acemodder

Sorry, I should have asked.

1. Does the current condition look dangerous? (ceiling is 100%, but not sure about the window)
2. If the work is not completed soon, what can I do to "encourage" the letting company to get it done?



Also - radiation... lol!

Yorkie1

acemodder wrote: »

I cannot post the images due to being a new user so copy these into your browser.

http://img24.imageshack.us/img24/3162/imag0605j.jpg

http://img193.imageshack.us/img193/4325/imag0606bz.jpg

http://img69.imageshack.us/img69/9486/imag0607.jpg

http://img171.imageshack.us/img171/4078/imag0608.jpg

http://img190.imageshack.us/img190/6285/imag0609d.jpg

http://img641.imageshack.us/img641/6154/imag0610.jpg

http://img839.imageshack.us/img839/9424/imag0611e.jpg

And the dust on my sofa tonight.

http://img28.imageshack.us/img28/6663/imag0614a.jpg

http://img16.imageshack.us/img16/7453/imag0616g.jpg

Also here are 2 images of one of the front bedroom windows.

http://img405.imageshack.us/img405/5213/imag0612m.jpg

http://img853.imageshack.us/img853/2048/imag0613z.jpg

I've edited your links for you so people can click on them directly.

Why are you not ringing them directly yourself? You should be communicating in writing also, not text. Bear in mind that LAs have no authority in general to carry out repairs; they have to liaise with the LL and get their permission to do anything. This can take time.

If they don't resolve this to your satisfaction, look up the environmental health team at your council, who can do a property inspection and require the LL to do the repairs, or they will do them and deduct the cost from the LL.

G_M

Have you written to the landlord. That's who is responsible, though copying the agent is a good idea.

Out a letter in writing and put in a deadline ie Please respond within 5 days with a date when corrective work will be undertaken otherwise I shall have to take further action.

See shelter advice here on getting repairs done.

Contact Environmental Health.