Egg Card PPI

cria28

Hi

I sent my claim off to Egg (after I had SAR'd them) to reclaim missold card PPI. I have now had a response to say that it is the policy of Egg not to refund any charges that were applied more than 6 years prior to the date of complaint. Therefore my complaint has been rejected...
(Mine were between 2003 and 2005 but I didn't even know that I had PPI, it certainly was not even mentioned to me or I wouldn't have taken it out!!))
I am sure that I have seen successful claims on here from more than 6 years ago am I right or do I just accept what they say?
Thankyou
Cath

amersall

Hi there,to go back more than 6 years you need the statements to prove you paid ppi.
I would have thought a SAR would maybe have got you the statements?.
Not sure on this though, hopefully someone who knows more about this may be able to help.

cria28

I have the statements, its just that they are saying because I paid it more than 6 years ago that it is "Egg Policy" not to pay out??
Does anybody have any experience of this?

amersall

cria28 wrote: »

I have the statements, its just that they are saying because I paid it more than 6 years ago that it is "Egg Policy" not to pay out??
Does anybody have any experience of this?

This is wrong,if you have statements showing ppi paid before the 6 years then they must look at these,get back onto them and tell them if they dont look at this again you will go to FOS,as you have proof of the ppi before this time.