chargeback now what

Mihangel

hi i have recently had a credit card chargeback on faulty goods, i now need to know what should i do with the goods. I currently have about 7 boxes in my garage which i believe now dont belong to me after me receiving a chargeback.

This issue has been ongoing for 4 months and i am concerned that i cant park my car in the garage.

any help appreciated.

mihangel

vuvuzela

Have you contacted the company concerned and asked them to collect ?

wealdroam

Mihangel wrote: »

hi i have recently had a credit card chargeback on faulty goods, i now need to know what should i do with the goods. I currently have about 7 boxes in my garage which i believe now dont belong to me after me receiving a chargeback.

This issue has been ongoing for 4 months and i am concerned that i cant park my car in the garage.

any help appreciated.

mihangel

Write to whoever you bought them from suggesting that they make arrangements to collect them at your convenience.
Give them (say) 14 days to do this.
Advise them that after that 14 days you will charge them storage at (say) £10 per day.
Not sure how long you have to keep the stuff before you can dispose of it as you see fit... maybe a couple of months?

Flyboy will be along in a minute with a definitive answer.

DCFC79

wealdroam wrote: »

Flyboy will be along in a minute with a definitive answer.

is he the 1 who knows in these cases

wealdroam

DCFC79 wrote: »

is he the 1 who knows in these cases

Yes..............

Mihangel

wealdroam wrote: »

Write to whoever you bought them from suggesting that they make arrangements to collect them at your convenience.
Give them (say) 14 days to do this.
Advise them that after that 14 days you will charge them storage at (say) £10 per day.
Not sure how long you have to keep the stuff before you can dispose of it as you see fit... maybe a couple of months?

Flyboy will be along in a minute with a definitive answer.

i originally gave them 5 days to collect exchange or refund then had to wait 30 after that before credit card would refund, i guess i will have to let them have another 14 working days before i can dispose?

thanks
mihangel

pcombo

Out of interest what is the goods and why did you chargeback.

Mihangel

pcombo wrote: »

Out of interest what is the goods and why did you chargeback.

bathroom suite is the goods. It was originally received with an item damaged and some bits were missing then. 2nd delivery was damaged, 3rd time i collected the item (200mile trip).

however when the plumber fitted he identified the product as being seconds as it stared leaking on fitting when he investigated it was damaged under the inners of the flushing mechanisim

wealdroam

Mihangel wrote: »

i originally gave them 5 days to collect exchange or refund then had to wait 30 after that before credit card would refund, i guess i will have to let them have another 14 working days before i can dispose?

thanks
mihangel

Have you got anything in writing?

It is very important that you have proof that you have given them a chance to collect the things.
Written proof warning of disposal would be good too.