Urgent Holiday Inn help please

madeinleeds

Hi all
Am in London and booked in at HI. We just dropped in a couple of bags prior to check in and asked for a roll away bed for our 10 yr old who has had to join us at last min.

Even though the web says kids under 19 stay free in adults room, they want to charge me 35 quid a night for the roll away bed!!!

Is this correct and i missed something as this has never happened at any hotel we have stayed before.

Cheers

hcb42

which one are you in, the mayfair one definitely says £35 for a rollaway

madeinleeds

Regents park. The kids stay free was on the HI home page

madeinleeds

http://www.holidayinn.com/hotels/us/en/reservation?mobileSite=true

Bottom right

hcb42

yep, on the Hotel's page it mentions kids under 18 stay free when staying with paying adult, different page it mentions rollaway beds but nowhere is the price mentioned. Just point this out to them, ask for Duty Manager, if not, who should rectify the situation.

awful website too!

k3lvc

So what do the hotel say when you put that in front of them ?

soolin

madeinleeds wrote: »

http://www.holidayinn.com/hotels/us/en/reservation?mobileSite=true

Bottom right

If you click on the link though about syaing free it goes to a rather unhelpful page about 'advance reservations' which suggests it is free if you book in advance.

k3lvc

madeinleeds wrote: »

http://www.holidayinn.com/hotels/us/en/reservation?mobileSite=true

Bottom right

Unless I'm mistaken that appears to be the US site and a US offer ?

hcb42

Red_Shoes_No_Knickers wrote: »

Well my lovey, as they are supplying you with an extra bed I guess they do not deem that suitable accommodation.

THat means if they have a room of the appropriate size, they have to cover themselves in case they do not have a suitable room they can physically get an extra bed in, or for people who want 4 kids age 12-15 in with them and stopping for free..... These rooms may be limited, as hotel rooms vary enormously (unless it is a Premier Inn, when they are the same the world over.....:p)

On the hotel's own website (i.e. the Regents Park Page) they say kids can stay free, and do not mention the rollaway charge there, so unless it was in the terms and conditions which the OP should have read before booking, they are quite right to argue this charge

hcb42

k3lvc wrote: »

Unless I'm mistaken that appears to be the US site and a US offer ?

http://www.holidayinn.com/hotels/us/en/london/lonrp/hoteldetail/amenities


yep, prev link was a generic page, this is hotel website. Most HI are actually independently owned.

It contradicts itself, it says on amenities kids can stay with parents, but it wont actually let you book a room with 2 ad and 1 ch. And they contradict THAT further as they obviously can, but with a rollaway.

I think they need to update their website! Although if the OP didnt book the child, which is also possible from the first post, then on the other side of the coin, there is no requirement to honour the rate either. (depends on terms of booking)

hcb42

Red_Shoes_No_Knickers wrote: »

No my sweets, that is your interpretation of it - Holiday Inn may have a different interpretation i.e. the room needs to already have a suitable bed in it.

Well as I do this stuff for a living, my sweet, for a similar global brand, I would suggest my interpretation is a fair one

All hotels state "subject to availability" everywhere, this is simply another example of same.