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Help - ring

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rocky1977
rocky1977 Posts: 2 Newbie
edited 22 July 2011 at 6:41PM in Consumer rights
Hi
Just seeking advice really. I ordered a custom made engagement ring for my girlfriend using our diamond. One of the things specified at the time was that

Comments

  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Your correct, they can repair, replace or refund and it's their choice.

    You can tell them you would prefer a refund but they are under no obligation to offer you one.

    Before you get an independant report on the diamond, tell them your not happy again and see what they do. If they do nothing then get your report and ask them to sort it out and reimburse you your cost.
  • What about the fact they are in breach of contract ...as a wedding ring will not sit flush....this was written on the contract???
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