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Compensation from Ryanair

Hi
Need some help/advice to make sure I follow correct procedure here. Myself, wife and son were delayed 14 hours when our Ryanair flight from Paris Beauvais to Gerona was delayed. Should have left 10.25pm. We were bussed to Lille (2 hour journey) and then had to wait until 12.30pm before we took off. Ryanir blamed late arrival of the plane from previous destination which took the crew over their permitted hours and we had to wait on a new crew being flown out from UK. We had to sleep in the airport as they could not locate enough hotel beds nearby for everybody. Their 'small print' terms and conditions state they will pay 250 euros for such a delay but I can't believe Ryanair would pay this without a fight! Anyone got any similar experience like this with Ryanair. Many thanks.

Comments

  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You didn't get your article 9 right to care entitlement in http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML
    Posts are not advice and must not be relied upon.
  • MrsAckroyd
    MrsAckroyd Posts: 51 Forumite
    We've claimed from Ryanair a couple of times & as much as everybody slates them, they have always paid our compensation claims. The last time was a year ago & our return flight from Spain was cancelled. We claimed for food drink & accomodation & they sent us a cheque within 3 weeks of us being home! I was very pleased:j Hope you get yours sorted too.
  • VfM4meplse
    VfM4meplse Posts: 34,269 Forumite
    10,000 Posts Combo Breaker I've been Money Tipped!
    MrsAckroyd wrote: »
    We've claimed from Ryanair a couple of times & as much as everybody slates them, they have always paid our compensation claims.

    Better than Sleazeyjet, then.
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy :D...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!
  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    EasyJet paid my right to care expenses no problems.
    Posts are not advice and must not be relied upon.
  • MrCP
    MrCP Posts: 2 Newbie
    Thanks for reply Mrs Ackroyd. Did you just write to their HQ in Dublin or did you have any special form to fill in?
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