PPI OMBUDSMAN ADJUDICATOR patient victim

lofatmat

IMPORTANT TO ALL ...Ok been waiting a long long time for action against TSB! Finally about 10 months ago the adjudicator found in my favour and asked for £200 compensation on top. However TSB completely ignored his letter to them so he contacted me told me my case was going back to ombudsman for a final decision that may or may not be changed? I called to question this as TSB were guilty in my opinion of totally ignoring the ombudsman organisation and arrogantly waiting in the hope the Courts would illegally help them as they did with the bank charges find in their favour against ppi mis-selling in January of this year.
The law got it right this time and recently I recieved a letter from the Ombudsman stating the TSB would like to OFFER as a GOODWILL GESTURE ALL MY MONEY INCLUDING 8 PERCENT WITH THEM ADMITTING NO LIABILITY! Way I see it I called the ombudsman to let them know of my disgust and anger that TSB ignored adjudicators findings and myself instead gambling on Courts to bail them out again that I refuse their offer as they are LIABLE for gaining our money by DEVIOUS MEANS therefore should pay COMPENSATION and think in my own opinion arrests for FRAUD! I wuld do without the cash if I could blacken their name the way they have mines and many others! They should and deserve as do any other company be tarnished with a conviction on record though this wont happen! People should not accept their offer and demand compensation by holding firm a little longer! Any thoughts?

dunstonh

Any thoughts?

So, you are willing to risk the courts and incurring costs when you have already had your complaint upheld?

You do know that Black Horse have been winning court cases on PPI but the FOS have close to 99% uphold rate with them? The courts don't look at fairness or FSA change of mind but look at law. The FOS is much more consumer friendly.

I think you would have to be daft to go to the courts when you have won your complaint.

amersall

Ditto what Dunstonh has said,you have a win and you should take it (it may be too late if you have refused it) you will not win with the courts and there will not be a mass of "arrests" at the banks head quarters.
Hell will freeze over before this happens.

marshallka

I really can see where you are coming from here. They are getting away with not having a black mark against them. Good for you if you do make them admit liablity (if you can afford that is!!).

marshallka

WHen a firm does not admit liablity how does this stand with the FSA and fines? I was once told by an adjudicator (with my bank complaint where this happened) that if they do not admit to misselling then they do not get a black mark against them and the complaint is as if it never happened according to the FSA. Surely this is how they are getting away without being fined??? What if you accepted the "goodwill" and then complained again LOL. WHat would happen then? You only want someone to admit to misselling don't you?

dunstonh

WHen a firm does not admit liablity how does this stand with the FSA and fines?

The firm is quite correct not to admit liability. Remember that its usually a lack of evidence supporting the correct sale that is the reason a complaint is upheld. Not that the sale was wrong (hence why courts are less favourable than the FOS as with courts you have to prove wrong doing. With the FOS, the firm has to prove it did it right).

I was once told by an adjudicator (with my bank complaint where this happened) that if they do not admit to misselling then they do not get a black mark against them and the complaint is as if it never happened according to the FSA.

No truth in that at all. All complaints are logged whether upheld, rejected or referred to ombudsman. They only time a complaint can be removed from records is a frivolous complaint.

You only want someone to admit to misselling don't you?

That would happen if the evidence showing mis-selling. Clearly the evidence doesnt show mis-selling in this case.

src007

I can understand why you're so annoyed.

Lloyds were ignoring decisions in the hope they would 'win' in court and avoid refunding people. Have you noticed that they treat customer complaints as a battle ground to fight on, rather than a chance to put things right?

That said, the whole point of the 8% interest is to compensation for the length of time it takes for the bank to settle up. You'll get back more on top of your money because Lloyds have stalled.

I think Dunstonh is right to say that it can be hard to prove illegality and it would be a very bad move to try and ask for any more.

However I can't agree with Dunstonh that the FOS only uphold because of a lack of supporting evidence. I've seen the FOS reject single-premium PPI complaints even where the bank could provide no specific evidence about the loan in question (only information about their general sales process). They would only uphold if its more likely than not mis-sold AND the consumer has lost out as a result.

Vote with your feet. Don't bank with an organisation that treats you like this and tell other people not to either.

Lloyds have offered a shocking service over the last 10 years for PPI customers and PPI complaints. There are many financial organisations that give a much better service.

roonaldo

lofatmat wrote: »

recently I recieved a letter from the Ombudsman stating the TSB would like to OFFER as a GOODWILL GESTURE ALL MY MONEY INCLUDING 8 PERCENT WITH THEM ADMITTING NO LIABILITY!

Result! They are putting you make into the same financial position had you not taken it out.
mis-sold products and fraud are a little different.