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Exchanging goods/Refunds

2»

Comments

  • withabix
    withabix Posts: 9,508 Forumite
    wealdroam wrote: »
    *you may have a right to an exchange, but I have always found being nice helps the process along.

    Not unless the good are faulty (if bought in a shop and not online).
    British Ex-pat in British Columbia!
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    withabix wrote: »
    Not unless the good are faulty (if bought in a shop and not online).
    I agree that no statutory right exists, but surely you would also have a right to an exchange if, at the time of sale, a contractual right was established stating that they were happy to exchange within (say) 14 days if the buyer changed their mind?


    Not really the point I was trying to make though. ;)
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    withabix wrote: »
    Not unless the good are faulty (if bought in a shop and not online).

    Think the point is that being polite and concilliatory is better than screaming off to Court.
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