Comet "Customer service"

SA_Brained

I had to have a laptop replaced under a warranty by Comet. It had to be delivered (under T&Cs). So I spoke to the chap in the replacement department st choose the new machine. He told me it could be delivered on the following Sunday from 7am. I knew I would need to change two appointments (4 hrs) to ensure that I could be in all day. On the Thursday my copy of the receipt arrived from comet I noticed the delivery date was 13/6/11. I realised that the 13th was in fact a Monday. Note I was not contacted to discuss the change in delivery date it was just "slipped through" on the reciept with no reference to the change.

I rang Comet and queried the delivery date and was told that Sunday delivery was not possible in my "area" via "Parcel force" so the delivery was changed to Monday. I asked "How could the salesman "book" the sunday if it was not available?" No answer was forthcoming. The problem being I had moved my appointments from the Sunday to the Monday and now I had four two hour appointments (I'm self employed) on the Monday. I was unable to re book them so the appointments were cancelled.

As there had been some correspondence between me and the Comet Directors' Office due to problems with the Comet service centre pre-write-off , I rang my contact in the directors' office to discuss the matter with him. Fair play to him he tried to get it delivered in a "different way" on the Sunday but he was unable to do so. So the delivery is Monday and I've lost a day's work.

I have tried to get compensation from Comet who flatly refuse on the basis I had "plenty of time to re schedule". This despite the fact that thechap in the Directors' office was only able to confirm that it had to be a Monday delivery on the Friday afternoon.

What do people think? Am I being unreasonable?

ThumbRemote

I don't think you're unreasonable, but you've got no chance of getting anything out of Comet.

Given other peoples stories on here, you're lucky to have got the laptop replaced full stop!

fluffnutter

How have you tried to get compensation? Have you written to them? If this is something you really want to pursue, write to them (recorded delivery) itemising your financial losses, explain that notification on Friday didn't give you sufficient opportunity to reschedule and ask for compensation to cover your losses. If they don't pay up, write again explaining that they have, say, 14 days to pay or you'll take them to the small claims court - bearing in mind you could lose.

I guess it depends on the amount of your losses - but it's not unreasonable to be cross about this and to want some kind of recompense.

SA_Brained

fluffnutter wrote: »

How have you tried to get compensation? Have you written to them? If this is something you really want to pursue, write to them (recorded delivery) itemising your financial losses, explain that notification on Friday didn't give you sufficient opportunity to reschedule and ask for compensation to cover your losses. If they don't pay up, write again explaining that they have, say, 14 days to pay or you'll take them to the small claims court - bearing in mind you could lose.

I guess it depends on the amount of your losses - but it's not unreasonable to be cross about this and to want some kind of recompense.

All done in writing , email and over the phone with the Directors' Office
The loss is just under £200 and it has been itemised for them.