Next

achtunglady

I bought some items from Next online some of which were delivered on the
21st December. I bought a watch, but it needs some links taken out (skinny wrists me lol). One item was delivered to another address, and i had their parcel instead. So I arrange with the person to collect and get the item on xmas eve. They were a pair of boots, i tried on but they were too small. So upon looking on the back of my delivery note it says i can take it to a Next store with said delivery note within 10 days of delivery for my account to be credited. The 10 days will be up on the 31st.

Yesterday (Thursday) i call up the Wood Green branch and asked the assistant if i could come in and return the boots, and bring my watch to be adjusted, the assistant says, we are not doing any returns until friday, and it would be fine to bring them in then. So I drag the kids down to Wood Green, park up in the multistorey carpark, queue up to be served, 25 minutes later i get to the till to be told that, we are not taking any online returns until the 3rd January to which i replied but that will be longer than the 10 days to return and that I didnt want to be lumbered with boots i cannot wear, assistant said that Next understand this and will extend the time limit. So i said ok to that but I have a watch that needs to be sent away to have links taken out and she said you will have to queue up in the ladieswear department for that. So off i go to queue again, this time not so bad, 15 minutes, when i reach the till the sales assistant says they are not doing any sort of thing like that until the 3rd of January, now why the hell didnt the other person tell me that?? So i wasted my time travelling down there, my time queueing in the store and my money for the car park. I got back home late due to traffic, was contemplating ringing up Next customer services,and will do tomorrow. I do have a name of the assistant I spoke to on the phone.
Depending on what they say, I will just take it to the post office and send it back that way. Shall I ask for a refund of my parking charges, as I specifically went to wood green to get the boots returned and the watch adjusted?