Refusing a Car Part - Within my rights?

atrixblue.-MFR-.

or ask renault to by the car off you after an agreement of say....... they deduct the cost price of parts from the amount they give you and waive the labour fee's because you had not agreed to the repair of.

that way your both happy.

cyclonebri1

Hopefully without diluting the OP's topic, I thought all manufacturers were obliged by some european law to ensure spare parts were available for a minimum of 10 years from original manufacture of the parent car?

That was the case I'm sure, but whether a repaired part fulfills that obligation???????

kaya

French cars are rubbish, always have been , no reason for them to change now

matgull

cyclonebri1 wrote: »

I thought all manufacturers were obliged by some european law to ensure spare parts were available for a minimum of 10 years from original manufacture of the parent car?

This has been mentioned a few times to me - I have Google this and found a few places that state that this is not necessarily true.

From what I can gather the part is still available, but it no longer 'communicates' to the ECU that has to be fitted in our car. In other words, a replacement can be bought and fixed into place, but it will not work as the ECU can not understand what it is saying! Like Basil Fawlty and Manuel; they are both there doing a job, but can't understand a word of what each other is saying.

Garage have also said they can not understand why it is not still produced as this happens all the time. That gave me great confidence in Renaults!

fivetide

I don't get your issue here.

You asked for the car to be fixed. Are you saying if it was a new part you'd be happy to pay it?

Would you rather they fitted the part that won't work properly?

Sounds like they had your permission to source a new part but not to fix the old one. However, if I were you I'd be happy with what seems to be like some proper bend over and take it customer service, get the car back and then flog it if you are so unhappy, which sounds like it could be a good idea given the issues you sem to have had.

5t.

vax2002

Its not as if you can not pick up a second hand renault part is it, even the local scrap yard wont buy Lagunas as he has too many already and the parts on them often fail.
What astonishes me is people read about these Renaults then go buy one ?
then they are back I have this problem, that problem, lets get one thing straight.
These are the worst cars ever made, they make 1970's Leyland cars look like Toyotas for reliability, the newer they are the worse they get.
And NEVER buy ANY French automatic car.

matgull

At first a new part is what we wanted. But things have become muddied as we are sure from research that this is going to happen again, and don't want that happening on the motorway when carrying kids in the car. Limp mode seem common, and I have read many articles were the issues has continued. It's time to release the Renault into the wild, I think.

We would be more than happy to have a new part, and were at the time of the order being placed for one. We would then be covered by Renault guarantee, and as they have bent over backwards to cover the work completed, I think they would cover have us in the future. Also, we really wanted the car fixed, at the beginning, as we had just spent £1k on work that came from a routine service. We haven't set out to get rid of the car - the circumstances and mistrust of the parts and the garage have forced this.

But we are now taking about a re-conditioned / repaired part that at the beginning was ruled out as they were deemed unreliable and the garage said they would not fix them as they could not trusted. It seems things have changed since Renault got involved, offered to cover work already completed 'at cost', and I think the garage has realised it is not going to get as much money as it wanted.

Now I know not to buy French cars - sounds a bit 'little-Englander' but we have been looking for a new car and my partner flat refuses to look at Renault or Citroens (My sister-in-law recently bought a relatively new Citroen from Car Giant and got stung for £2k worth of work within a few months - but that is probably for a different 'Car Giant' thread).

We have to weigh things up - lesser evil is to get it fixed and save money on buying a new car BUT have the niggling thought that it will happen again (I was fortunate that the car failed when I was on my own and going at 20MPH - not sure what would happen ion the Motorway, as we will be doing all summer whilst on holiday). The other option is to reject the part (Renault stump up for original work, we dispute cost of repaired part with garage) and buy a new car.

fivetide

Always bad if you don't trust a car but then there is the "better the devil you know" argument.

See if Renault will back the replacement part with the same guarantee they'd give a new one, then you are presumably laughing as it'll have cost you not a lot and you'll have the backing to go with it.

Alternatively suggest they fit the existing repaired part (which you pay for) and then get on the case for a new part that will work. Once they have it, they can fit it at their cost.

5t.

matgull

fivetide wrote: »

Always bad if you don't trust a car but then there is the "better the devil you know" argument.

The problem we have is that we have given quite a lot of trust already - we bought the car for £5.5k 4 years ago (from Car Craft - I know; don't get me started) and have probably spent £5k extra on it. Now the time has come to say "enough is enough".

If it was the first problem, then fine, but it's not.

I believe the garage will try to get us to pay, but that considering how much we have paid to them in the past few years, and the fact they definitely tried, and got caught trying, to pull a fast one 2 years ago, we are in a strong position.

cyclonebri1

vax2002 wrote: »

Its not as if you can not pick up a second hand renault part is it, even the local scrap yard wont buy Lagunas as he has too many already and the parts on them often fail.
What astonishes me is people read about these Renaults then go buy one ?
then they are back I have this problem, that problem, lets get one thing straight.
These are the worst cars ever made, they make 1970's Leyland cars look like Toyotas for reliability, the newer they are the worse they get.
And NEVER buy ANY French automatic car.

Vax, hhhhmmm is there any possiblility that you are actually predjudiced against the French? or even French cars?

It will make interesting reading I'm sure.

I ferkin hate the frogs, but still buy their product, hmmmm camenberttttttttt:A:A