Npower 4 to 5 digit meter problems, moving house want to change supplier

Catfood

Hi,

Any advice would be much appreciated.

My problem began in April this year. I received a quarterly electricity bill for nearly £4k. I rang Npower straight away as this seemed ridiculous because I live in a small 2 bed flat.

I was told that my meter was in fact a 5 digit meter rather than 4 and would have to pay this amount. For the past 2 years I have dilligantly given 5 digit readings over the phone and engineers have even come to the flat and taken readings.

I asked to make a complaint and a number of weeks later received a complaint acknowledgement and number. I called the complaint line a number of times to be told they couldnt help right now and I would be
called back soon.

A few more weeks of this passed until I received a call saying my bill would now be £2.5K. I outlined that I would not accept this as I wanted an engineer to come to the flat to confirm that I was reading the correct meter (they are in a shared hallway) and that the meter is indeed 5 digits. I was then offered a revised bill of £1.7k.

I again refused this offer and asked for an engineer to visit my home. I was told I would receive a call from a engineer within a week.

I've yet to receive a call despite trying to contact the person handling my complaint several times. It has been over 8'weeks since my inital complaint and i have now made a Ombudsman complaint and am awaiting a response. Any thoughts or experiences would be welcome.

I'm moving house in the next week as my tenancy has finished. Sadly Npower is the supplier at my new home.

I really want to resolve my current issue but don't want to transfer these bills to the account at my new house. I'd really like to keep these payments separate. Does anyone have any advice how this can be done?

This has been soo stressful and I really can't see an end in sight. Thanks for reading this tome. Help please anyone?