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Faulty Matress
Duzzeruk
Posts: 1 Newbie
Hi everyone, i am new to the site.
I bought a brand new silent night bed in December 2009 from my home shopping catalogue. When we got it we though it made a lot of noise when moving on it but didnt think much of it. This over time has gotten worse and the springs inside clang together when moving. I contacted my club about this after about 11 months and they originally said they would send a replacement. This never happened and i have been battling with them for 6 months for something to be done. After stating the sale of goods act to them they have finally said they will replace it if i can get a report from an independent specialist to prove it was a manufacturing fault. I have never heard of such person. Can anyone assist me with this as i would like to see if can get this sorted asap.
Thanks
I bought a brand new silent night bed in December 2009 from my home shopping catalogue. When we got it we though it made a lot of noise when moving on it but didnt think much of it. This over time has gotten worse and the springs inside clang together when moving. I contacted my club about this after about 11 months and they originally said they would send a replacement. This never happened and i have been battling with them for 6 months for something to be done. After stating the sale of goods act to them they have finally said they will replace it if i can get a report from an independent specialist to prove it was a manufacturing fault. I have never heard of such person. Can anyone assist me with this as i would like to see if can get this sorted asap.
Thanks
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