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Welcome Pack Arrived Opened ?

MichaelCR
MichaelCR Posts: 354 Forumite
edited 20 July 2011 at 12:28PM in Budgeting & bank accounts
Hello,

I recently took out a basic bank account with RBS to run along side my full Natwest current account ! Today i received my welcome pack which arrived opened with a piece of elastic band keeping it closed.

I'm fairly concerned as to why it arrived to me with the seal not attached and clearly it had been opened !

Has this happened to anyone else here ? am i best off getting in touch with RBS about this ?

Thanks !
' You only live once ! Don't live to regret the past, But to enjoy the future '

Michael.

Comments

  • Marco12452
    Marco12452 Posts: 178 Forumite
    Yes for sure !!!
    Call the bank or visit a local branch personally and query any security risk this may have. Remember if it was someone with ill intention, they probably now have your bank account number and certainly have your name and address.
    I would get in touch as soon as possible.
  • EarthBoy
    EarthBoy Posts: 3,246 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Are you sure it was opened, -how do you know for sure?

    It seems more likely to me that it was never properly sealed in the first place, (e.g. no glue in the machine etc) and all the contents spilled out in the sorting office. The Post Office put a rubber band round the package to stop it happening again. If someone was going to commit fraud then they are more likely to steal the whole packet than to put it back in the post opened.
  • Twister84
    Twister84 Posts: 525 Forumite
    Part of the Furniture Combo Breaker
    Was it the actual pack that was opened or the envelope it was in?
    Anything that I do say, is strictly my opinion :p
  • chambta
    chambta Posts: 2,770 Forumite
    Part of the Furniture Combo Breaker
    Even if it had been there's nothing in it that's personal to you.
  • Twister84
    Twister84 Posts: 525 Forumite
    Part of the Furniture Combo Breaker
    Besides, I didn't think you got Welcome Packs for basic accounts - AFAIK they're only for packaged accounts.
    Anything that I do say, is strictly my opinion :p
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    this thread is a joke right?
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    stclair wrote: »
    this thread is a joke right?

    Why do you think that
This discussion has been closed.
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