Faulty mobile phone rights

targaid

Here's the result of today's conversation:

They accept that the phone is faulty and that it is known to be a troublesome model. They are 'prepared, as a one-off gesture' to replace it. If they have any. They will not repeat this and any replacement is likely to be a re-conditioned phone. Oddly enough, exactly what they told me when the 1st one I had went pointy-bits up within a week. Yes, I was to accept a re-conditioned phone as a one-off gesture. I didn't.

My bill has gone up because the loyalty discount applied to it has run out. This was my 1st contract with Orange so how I could get a 'loyalty' discount I don't know & he couldn't explain. He also couldn't explain why the discount was for 18 months - the length of contract I thought I had - but the contract was 24 months - which was their original offer on it. I made a deal for them to match my previous contract, not to offer me a temporary bonus which will still be removed at the end of this contract. At least I think it will as I couldn't get a straight answer about it from their rep' and my contract is still 6 months longer than I agreed to. (That's my fault; I should have checked when the paper-work came through, but so much else was screwed up on it I didn't notice.)

I was offered the chance to upgrade and quoted them an offer I have from 3. They came back with an offer to match the details of the contract, but at double the monthly price! I pointed out that I could go to another company and get a better Orange deal for £10 a month less than they'd just offered and the call was pretty much ended there. No farther offers were made and I was told I should try again when my contract is 'actually' over and I can get an unlocking code at the end of September. They're going to have to make a darned good offer to keep my business after this.

ahxcjb

visidigi wrote: »

Check your contract.

You will find you didn't pay for the phone - the phone was given free when you agreed to pay for the services at the rates offered with the phone.

The phone is not part of your contract - it covered by its own warranty if you claim on it, but the inability for the handset to work with your BlueTooth is down to the phone, not down to the network.

Orange provided you with the call/text/data services they agreed to - if the handset is not capable of using them that does not change Orange's responsiblities - its up to you which phone you choose to use on their network.

Please ignore the above. It is complete and _utter_ nonsense.

targaid

robpw2 wrote: »

why don't you just get a new contract and choose a new phone

Mainly because it's not what I was looking for when I first contacted them about a faulty item & they failed to deal with the issue. Also, being entitled to 3/5 of the value of the phone due to its not having lasted a reasonable amount of time I want them to honour their legal requirements which they are completely blanking at the moment. I still can't even get a straight answer about what will happen to the cost at the end of this month due to the sleekit way they have set it up.