Tower Pressure Cooker 10 year guarantee

saabuldin

I have a 2 year old tower pressure cooker which is guaranteed for 10 years. Its now gone faulty and I cant find my Argos reciept. I also cant find Tower contact number.

Can I get it fixed or replaced without the Argos receipt?

If anyone can find there contact number please post?

Thanks in advance.

Snatchy810

You'll need to find proof of purchase this can be a bank statement showing the amount you paid in which hopfuly argos will be able to find it in the records linking this to yourself thus proving you purchased it.

bubblesbonbon

Tower are now part of the Russell Hobbs (Salton Europe) Group

Address

Russell Hobbs Limited,
Fir Street,
Failsworth,
Manchester
M35 0HS


Telephone: 0161 947 3000
Fax: 0161 682 1708
Customer Service: 0845 658 9700
Saynoto0870 gives alt no. 0161 947 3000


Email [EMAIL="service@russellhobbs.com"]service@russellhobbs.com[/EMAIL]

pulliptears

I'm going to hazard a guess that these have been updated in some way so as to be able to identify it as not being over ten years old? Technically you can't do much without your proof of purchase, but if you call Russell Hobbs and turn on the charm a bit you may get results

saabuldin

Thanks for the replies. I called Russel hobbs and told them the situation and they said only the metal lid and pan is covered by the 10 year guarantee (like anything is gona happen to that, we have pans over 25 years old).

The part where the steam comes out is not guaranteed and would cost £1.90 with delivery. (good price though). So I thought id order it.

So the 10 year guarantee is kinda useless isnt it.