13month old washing machine

greatsite_2

Hi

Hope someone is able to advise, I brought my washing machine thirteen months ago and the weekend it packed up, I phoned tesco direct today and they advise me it is out of warranty and I need to contact hotpoint

could someone please advise if this is right and I will have to pay for the repair after only 13 months

thanks very much for your advise

cathy

andyrpsmith

If the mfr's warranty was 12 months then they have no further obligation to you. Tesco on the other hand do. After 6 months you have to prove that the problem is an inherent fault and that Tesco are obliged to deal with under SODA. If you can prove that it has broken down due to no fault of yours then they should repair it free.

GlynD

Contact Tesco customer service and advise them that you are aware of your rights under the Sale of Goods Act. If they still don't offer to replace it then contact Trading Standards and they will have it sorted within a week for you.

somethingcorporate

GlynD wrote: »

Contact Tesco customer service and advise them that you are aware of your rights under the Sale of Goods Act. If they still don't offer to replace it then contact Trading Standards and they will have it sorted within a week for you.

On what basis?

SOGA requirement is as Andy's post - the OP needs to prove fault given it is over 6 months old.

GlynD

somethingcorporate wrote: »

On what basis?

SOGA requirement is as Andy's post - the OP needs to prove fault given it is over 6 months old.

Yes the OP will have to prove fault by getting the manufacturers recommended service engineer to examine or fix the machine.

dreamypuma

GlynD wrote: »

Yes the OP will have to prove fault by getting the manufacturers recommended service engineer to examine or fix the machine.

Really? So a competent independent engineer will not suffice? Is replacement the only available remedy under SoGA?

greatsite_2

Thanks for all your help, will get back to them tomorrow

Cathy

GlynD

dreamypuma wrote: »

Really? So a competent independent engineer will not suffice? Is replacement the only available remedy under SoGA?

In my reasonable knowledge of this, having gone through it several times, the retailer has the right to demand that the machine is examined by the manufacturers recommended engineer. In my case what happened was (on several occasions) the manufacturer was contacted and a local engineer who was recommended by them turned up to examine, report and if possible, repair the machine. This had to be paid for but the costs were re-imbursed by the retailer.

Either repair or replacement are acceptable under the terms of SOGA. If the fault reoccurs then replacement becomes the most likely option.

I find that contact with Trading Standards is the best way to get the desired result because some retailers seem determined to abrograte their responsibilites by denying that any warranty exists or that the fault is caused by "wear and tear".