canon printer not working

flyingbug

Used my printer last week it was fine ,I went to use it today and I keep getting this message
The holder is in the ink cartridge replacement position.
Close the printer's cover.

I do not know what that means?? I have taken ink cartridges out and put them in again and closed printer cover but still getting same message

can someone tell me in simple words what to do ,I am a bit thick as far as printers/computers are concerned:o

thankyou

mj12_2

try turning the printer off then on again, it should reset the carriage to the default position when it starts up. its also possible one of your cartridges is empty???

flyingbug

Thanks mj12
I swiched off then on now getting this message
An error occurred.
Some ink cartridges cannot be recognized.

I am going to buy a new black ink and see if it works
but i have not got a message to say ink empty

santer_2

See if these apply

http://www.youtube.com/watch?v=MoGKbr5Y5yI

http://www.youtube.com/watch?v=7lQFl6KgexQ&feature=related